Ashley Gonzalez Email & Phone Number

Sunrise, Fl

 Support and provide guidance to International Nurses assimilate to their new life in America Manage roughly 85-90 nurses, conduct check in calls, understand and have a keen ear to their issues, concerns, goals and accomplishments throughout their journey Complete satisfaction reports, Personal Development plans overseas and in country, gauge surveys and assist as an advocate

Miami/Fort Lauderdale Area

*Responsible for the development, enhancement and implementation of the department's training program across all ports. *Design and implements curriculum, training modules and manuals that support department's policy and procedures and new technology rollouts and upgrades.*Improve targeted performance, peak efficiency, consistency and strong departmental core values. *Ensure top quality service and the integrity of policies and procedures in all ports.

Miami/Fort Lauderdale Area

Biscayne Bay Campus

Courses TakenFall 2015 (Dean’s List)• Hospitality Pathway to Success• Restaurant Management • Hospitality Law• Cruise Operations and Management • Business of WineSpring 2016 (Dean’s List)• Accounting for Hospitality• Hospitality Information Technology• Operations Control• Sustainable Tourism PracticesSummer 2016• Managerial Accountability for the Hospitality IndustryFall 2016 (Dean’s List)• Tour Production• Hospitality Analytics and Revenue Management• Financial Analysis • Personal Empowerment in the Hospitality IndustrySpring 2017• Principles of Microeconomics• Introduction to Commercial Food Service• Hospitality Facility Environmental System • Hospitality Law Seminar ( Master’s Program )Summer 2017• Advanced InternshipFall 2017 • Senior Seminar Hospitality Management• Organizational Behavior in Hospitality ( Master’s Program )• Contemporary Global Issues within Tourism ( Master’s Program )

Miami/Fort Lauderdale Area

As an assistant supervisor it is my duty to always ensure that the cruise operation is running accordingly. There are different areas throughout the terminal in which we are divided. For the debarkation process it is imperative to communicate with the ship constantly and strive to have all guests off by 11:00 AM. In the lobby area is it my responsibility to make certain that all cruise goers have their boarding pass and proper travel documents. In addition, I must oversee and manage roughly 25-40 employees for this areas. Other areas include coving the boarding areas by making sure that the agents are engaging with the guests and directing them towards the correct seating area and for boarding. Another key area is the check in counter where guests arrive to add cash, a card or are pending cruise information. It is also crucial for me to keep in contact with my manager, supervisors and the overall management team. This role also calls for overseeing all workers in the areas, ensuring they are providing the best service possible and following through effective wholly and effectively. Not only does this role include for us to manage staff, but also ensure that the trainers are assisting us for the cruise operation, resolving any issues with staffs or guests. Towards the end of the day all assistant supervisors must turn in a zone report which describes the events that we faced in our assigned area and if everything ran smoothly.

Port Of Miami And Fort Lauderdale

Within a year of working for the company I was promoted to a lead / trainer for the Carnival Cruise Line b brand. This new position was the start of my management career and has truly showed me that I enjoyed Hospitality Management. This promotion allowed me to conduct the morning meeting by informing staff in regards to any operation changes and overall keeping them updated. As a trainer, I would also shadow assistant supervisors and learned more about controlling and managing a smooth cruise operation. My favorite role was when it was my turn to train new employees and showing them the how to's when it comes to the check in system and other essential areas. Another role was to complete the timecard accountability and place all staffs start and end times.

Port Of Miami And Fort Lauderdale

As a Pier Agent my role would change for every cruise operation. Some of the task would be to meet, greet and check-in guests using the Fidelio system and the Disney Shoreside Travel Operation system. Review guest travel documents to ensure they meet government travel requirements and input the information accurately into computer systems. Another role was to direct guests towards the proper areas and answer any inquires they may have had. As an agent I would strive to deliver and perform to the best of my abilities and provide excellent customer service experience. Through hard work, dedication, passion and the desire to grow I was offered a promotion as a lead / trainer within a year of being with the company.

Miami Marlin'S Park

This was my first job and it truly exposed me to the hospitality industry which I learned was for me. As a Suite Dessert Cart Hostess my duties consisted of collecting dessert items such as cakes, ice cream and cooking from the main kitchen and warehouse. Every shift I would prepare a variety of sweets onto two dessert carts. Before leaving the pantry area where I would set up all the items I would make sure to prepare extra desserts and ensure that the cart looks impeccable for those in the Miami Marlin's suites area. My goal was to provide a delightful experience for the guests and create an unforgettable dessert display. I was also able to increase sales on the most profitable dessert items. Towards the end of the shift I would thoroughly clean the pantry, label all dessert items that were used and conduct an inventory to hand over to my manager.

Master'S Degree, Hospitality Administration/Management

I am currently enrolled in a program referred to as the 4+1 which allows me to jump start into my master while competing my undergrad.

Bachelor'S Degree, Hospitality Administration/Management, Gpa 3.65

Activities and Societies: National Society of Minorities in Hospitality South Beach Wine & Food FestivalI will be graduating top 15% of my.

Associate Of Arts (Aa), Hospitality & Tourism

Activities and Societies: National Society of Minorities in Hospitality, The National Society of Leadership and Success and Breast Cancer.

3.60

Activities and Societies: English Honor Society, Interact and BETA