Ashley R. Email & Phone Number

Dallas-Fort Worth Metroplex

- Improved staff proficiency by 20% through comprehensive training on advanced machinery, documentation, and protocols, resulting in increased productivity and accuracy in patient care.- Streamlined healthcare provider and patient report management, resulting in a 75% increase in efficiency and ensuring full compliance with regulations.- Implemented a scheduling system, reducing conflicts by 15% and ensuring smooth clinic operations.- Utilized research studies to enhance specialized contact lens support, leading to a notable 10% increase in both patient retention and referrals.- Managed clinic compliance and optimized logistics, enhancing inventory management protocols and reducing discrepancies by 25%.- Proficient in Billing and Coding.

Dallas-Fort Worth Metroplex

- Conducted pretest procedures and ancillary testing, demonstrating proficiency in data collection and patient care.- Coordinated patient scheduling and referrals, optimizing patient flow and communication throughout the office.- Ordered specialty contact lenses, verified orders, and ensured proper inventory management.- Created technician staff schedule according to doctor and patient requirements- Progress contact lens reports.- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.

Plano, Texas, United States

- Increased contact lens sales by 15% by educating patients on proper contact lens insertion/removal and lens care guidelines, resulting in improved patient comfort and loyalty to the practice.- Enhanced overall lab operations by effectively managing in-house lab technician responsibilities, resulting in streamlined processes and improved quality control for the optical department.- Improved dispensing process by accurately checking seg heights, vertex and pupillary distance, resulting in 20% decrease in returns and increased patient satisfaction.- Conducted pretest procedures to gather data before exam to make appointments more efficient and productive. - Performed refractions and/or ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.- Instructed patients on contact lens insertion/ removal and lens care guidelines (soft contacts, RGPs, and scleral)- Cross trained as in-house lab technician: marked uncut lenses and operated in-house tracer, blocker, and edger.- Dispensed glasses to patients, checking seg heights, vertex and pupillary distance and pantoscopic tilt to create perfect fit.- Assisted with in office visual therapy when full-time therapist was not available.

Irving, Texas, United States

- Conducted pretest and ancillary procedures to gather data before exam and make eye appointments more efficient and productive.- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Irving, Texas, United States

- Manager on duty when general manager unavailable. - Collaborated cross-functionally to efficiently meet company sales demands and accomplish schedule targets.

Irving, Texas, United States

- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

Doctor Of Optometry, Rosenberg School Of Optometry

Bachelor Of Science - Bs, Biology, General, Cum Laude

Honor Roll (2011-2014) Minor in Chemistry