Ashley Harris Email & Phone Number

United States

o Leads a team of disability specialists in a remote environment, bi-weekly connections, and team meetings.o Assists management with development of the organization related policies, practices, and attainment of operational goals.o Tracks performance and provides analysis and reporting on metrics.o Assist with supervisor calls.o Maintain a direct working.

• Centene (Home State Health Plan), Chesterfield, MONov 2017 – present
• Lead (July 2018-Pres)o Coordinate the day-to-day work functions and act as the “go to” person for investigating and resolving complex issue and escalated call requests. o Work with leadership to initiate change.
• Provider Rep (Nov 2017-July 2018)- o Resolve providers inquiries via telephone to answer escalated & complex inquiries regarding claims, eligibility, benefits, appeals & authorizationso Research & identifying.

Maryland Heights, Missouri

• Magellan, Maryland Heights, MOApr 2017 – Sep 2017
• Clinical Pharmacy Technician
• Handled an average of 150 inbound provider and pharmacy requests daily.
• Consistently met or exceeded expectations on daily, weekly, and monthly metrics for productivity and adherence.

Greater St. Louis Area

Express Scripts, St Louis, MOJun 2016 – Apr 2017 Pharmacy Techniciano Process letter requests by manual or automated databases, typing customer service notes in system, pulling Rx, and processing member correspondence.o Work Rx pull requests, re-scan, and work with RPh (retail pharmacist) to obtain appropriate documentation to resolve request.o Routinely.

Maryland Heights, MO

Walgreens, Maryland Heights, MOFeb 2016 – Jun 2016 Pharmacy Techniciano Process new prescriptions, refill prescriptions and answer phone. o Speak with doctor offices and insurance companies Data Entry an Inventory Control & Process Insurance Claims

Saint Louis, Missouri

Charter Communications, Town & Country, MODec 2012 – Jun 2013 Internet Support Repo Took inbound calls from customers to troubleshoot Internet and phone services. Upgrade customer bundles.

Chesterfield, Missouri

• Rose International (Verizon), Weldon Springs, MOAug 2010 – Nov 2012 System Analystt/Leado System Analyst- Providing technical solutions to order's that fall out of system due to various errors
• Investigate, analytical an problem solvingo Responsible for companies central office operations and switching functionso Processing orders to point of technician dispatch to meet the date of installation for.
• Communicated with team members thru an IM environment.o Assisted manager with research on different situations.

Maryland Heights, Missouri

• United Health Care, Maryland Heights, MOJul 2009 – Jun 2010
• Customer Service Repo Took inbound calls from members that have Medicare Part D. Processed enrollment applications into Medicare Part D coverage. o Spoke with Dr’s and pharmacy’s regarding prescription drug coverage.

• US Cellular, Earth City, MOMay 2015- April 2009 Lead/Events Teamo LEAD-Maintain work goals and responsible for assisting and training team members with day to day duties
• Handle escalations and supervisor callso Communicated with team members thru an IM environment.Handle scheduling in the store.o Assisted with store inventory. Assisted with diagnostic test of cell phoneso Research.

Associate Of Science (A.S.), Medical/Clinical Assistant

Earned my Associate Degree.

Hs Diploma, Preparation For College

Activities and Societies: Yearbook CommitteeApart of the Yearbook Committee.

Associate Of Arts And Sciences - Aas