Ashley M. Email & Phone Number

United States

• Spearheaded analysis for three product platforms
• Resolved complex client configuration issues and product failures.
• Coordinated development sprints. Transitioned team from Waterfall to Agile environment. Utilized JIRA, Airtable, and Azure DevOps to manage tickets.
• Collaborated cross-functionally to define user requirements
• Managed integration of products upon acquisition of Title365 by Blend

Denver, Colorado, United States

• Formulated comprehensive playbooks to streamline new product launches, covering staffing, training, testing, and development roadmaps
• Designed and implemented workflows, creating documentation and training resources for effective product operation
• Collaborated with sales, marketing, and customer success teams to ensure seamless scaling

• Directed onboarding for 20+ new hire classes during a period of rapid growth
• Introduced a Learning Management System (LMS) and transitioned to a blended learning environment, enhancing training efficiency
• Identified metrics and implemented data collection for new quality and efficiency program
• Developed dashboards and data visualizations to facilitate rigorous quality and efficiency analysis, utilizing Chartio, Mode, and Google Sheets
• Designed Leadership Development Program for aspiring managers

Denver, CO

• Evaluated new client materials, delivering impactful implementation recommendations
• Authored comprehensive knowledge base documentation and training materials
• Managed onboarding for new contractors, transitioned from in-person to remote training
• Provided technical support for customers
• Collaborated closely with development and customer success teams to implement transformative product and process enhancements

Hiroshima, Japan

• Built and facilitated language lessons for students aged 6-16
• Instructed elementary school teachers in language curriculum and facilitation
• Reviewed student work and identified areas for improvement

• Designed comprehensive training and coaching curricula for client companies
• Administered Learning Management System course content, scheduling, and evaluations
• Conducted in-depth analysis of assessment results, provided data-driven reports
• Instructed managers in refined training and facilitation techniques

Amherst, MA

• Managed a team of eighteen employees, overseeing hiring, onboarding, and coaching
• Designed and facilitated training sessions for a large team of 600 employees
• Built curriculum and instructed academic courses in leadership development
• Coordinated operations and programming for residential communities

Tucson, AZ

• Managed, trained, and assessed a diverse team of paraprofessional staff members
• Crafted and delivered targeted training sessions and comprehensive materials for a team of 260 staff

Tucson, Arizona Area

• Coached students through life transitions, providing guidance and support
• Designed and facilitated engaging educational programming for residents
• Developed staff training sessions, ensuring exceptional student support and learning

Master Of Education (M.Ed.), Higher Education/Higher Education Administration

Bachelor Of Science - Bs, Biology With A Concentration In Biomedical Sciences

Minor in Near Eastern Studies Minor in History Minor in Linguistics