Ashley Hart Email and Phone Number
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Ashley Hart personal email
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I am an experienced operations director with an exceptional track record of leading change and delivering strong business performance in complex, multi-site organisations. Experience of working in high-profile companies subject to intensive regulatory scrutiny, and with a complex set of stakeholders. Significant operational leadership experience at a senior level in financial services, including retail banking and regulation. Strong first and second line financial crime experience, particularly of fraud strategy, systems, policies, standards and investigations, for retail and business banking. Also experience operating at board and executive level, with two current NED roles.Senior management experience in risk, control, operations, complaints, legal and fraud/financial crime teams. Accomplished public speaker, with regular interviews on National and Local Radio as well as television, as well as a year spent writing a weekly column in a major national news title.
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Director, Financial Crime & Fraud Operations, Fraud & Disputes Risk & StrategyMonzo BankLondon, England, Gb -
Managing Director - OperationsFlutter Uk & Ireland Aug 2024 - PresentLeeds, England, Gb -
Chair, Advisory BoardCifas Sep 2019 - PresentLondon, London, GbCifas is the UK’s leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country, across all sectors.Board members hold the executive to account by monitoring the operational effectiveness of Cifas, as well as ensuring that the interests of the members and the general public are best represented. -
Member, European Fraud Advisory CouncilMastercard Mar 2023 - Aug 2024Purchase, Ny, Us -
Director, Financial Crime & Fraud Operations, Fraud & Disputes Risk & StrategyMonzo Bank Oct 2021 - Aug 2024London, England, GbWith over 8 million customers, Monzo is the Best British Bank (2022) and exists to make money work for everyone.I lead three functions at Monzo; an operational team of about 850 experts in fraud prevention, detection, and investigation, as well as financial crime investigations. I also lead the fraud risk function, setting the bank's strategy and controls for risk management, and the disputes strategy team. I work alongside product, technology, engineering, legal and risk teams to develop and implement effective strategies and processes to protect our customers.As the Accountable Executive for Fraud, Disputes, and Financial Crime at Monzo, I am responsible for ensuring the security and safety of our customers' accounts and transactions, and for keeping their trust and confidence. This includes identifying and preventing fraud, resolving disputes, and mitigating financial crime risks.
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Non Executive DirectorStop Scams Uk Aug 2020 - Aug 2022 -
Head Of FraudTsb Bank Jul 2018 - Sep 2021London, England, GbAccountable for fraud strategy, systems, investigations and analytics across all products and all channels at TSB. I designed and launched TSB's new fraud strategy in 2019, including the landmark Fraud Refund Guarantee, and regularly speak at events across a variety of industries. I appear frequently in the print and broadcast media, discussing fraud and related issues. -
Chief Of StaffTsb Bank Sep 2016 - Jun 2018London, England, GbTSB is Britain’s most recommended high street bank, with 1,000 new customers joining every day. 2017 management profit rose to £181m, with a £30bn balance sheet. TSB has been recognised as fourth in the Sunday Times ‘best places to work’ survey and has over 8,000 employees across the UK.
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Head Of Casework & OperationsFinancial Ombudsman Service Jul 2014 - Jun 2016London, GbThe Financial Ombudsman Service was established by Parliament to adjudicate on disputes about regulated financial service providers in the UK. Handling over 2m enquiries each year, it is one of the largest ombudsman schemes in the world.Accountable to the Board for day-to-day operational leadership of the world’s largest ADR schemeDesigned a new approach to stakeholder management, leading to industry-recognised success in mass complaint activity by claims management companiesSponsored the design and introduction of a ‘voice of the customer’ programme across multiple channels, increasing customer satisfaction by c.20% in six monthsLed on the development of corporate strategy for the organisation -
Head Of CaseworkFinancial Ombudsman Service Jun 2012 - Jun 2014London, GbDesigned and operationally-led the biggest expansion of the company since incorporation, increasing headcount from 800 to over 4,000 – and complaint capacity to 1m per annumDesigned and led the recruitment strategy and onboarding process for thousands of new case handling staffSponsored a major project to embed CPD in the organisation, leading to increased retention (attrition reduced by almost 50%) and significant capability enhancements leading to first-time complaint resolution almost doubling – with a significant reduction in unit handling cost
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ManagerFinancial Ombudsman Service Nov 2009 - Jun 2012London, Gb
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AdjudicatorFinancial Ombudsman Service Oct 2008 - Oct 2009London, Gb
Ashley Hart Skills
Ashley Hart Education Details
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Inns Of Court School Of LawBar Vocational Course -
Lancaster UniversityInternational Commercial And Conflict Law
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Inner TempleBarrister
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Lancaster UniversityLaw
Frequently Asked Questions about Ashley Hart
What company does Ashley Hart work for?
Ashley Hart works for Monzo Bank
What is Ashley Hart's role at the current company?
Ashley Hart's current role is Director, Financial Crime & Fraud Operations, Fraud & Disputes Risk & Strategy.
What is Ashley Hart's email address?
Ashley Hart's email address is as****@****b.co.uk
What is Ashley Hart's direct phone number?
Ashley Hart's direct phone number is -
What schools did Ashley Hart attend?
Ashley Hart attended Inns Of Court School Of Law, Lancaster University, Inner Temple, Lancaster University.
What skills is Ashley Hart known for?
Ashley Hart has skills like Coaching, Team Leadership, Stakeholder Management, Financial Services, Management, Change Management, Dispute Resolution, Risk Management, Strategy, Employee Engagement, Insurance, Banking.
Who are Ashley Hart's colleagues?
Ashley Hart's colleagues are Jack Scarth, Gemma Kerr, Mohsin Arfan, Rore Erica Okoh, Aysha Saeed, Reagan Roberts, Poppy Carter.
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