Ashley Hart Email & Phone Number

London, England, Gb

Leeds, England, Gb

London, London, Gb

Cifas is the UK’s leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country, across all sectors.Board members hold the executive to account by monitoring the operational effectiveness of Cifas, as well as ensuring that the interests of the members and the general public are best represented.

Purchase, Ny, Us

London, England, Gb

With over 8 million customers, Monzo is the Best British Bank (2022) and exists to make money work for everyone.I lead three functions at Monzo; an operational team of about 850 experts in fraud prevention, detection, and investigation, as well as financial crime investigations. I also lead the fraud risk function, setting the bank's strategy and controls for risk management, and the disputes strategy team. I work alongside product, technology, engineering, legal and risk teams to develop and implement effective strategies and processes to protect our customers.As the Accountable Executive for Fraud, Disputes, and Financial Crime at Monzo, I am responsible for ensuring the security and safety of our customers' accounts and transactions, and for keeping their trust and confidence. This includes identifying and preventing fraud, resolving disputes, and mitigating financial crime risks.

London, England, Gb

Accountable for fraud strategy, systems, investigations and analytics across all products and all channels at TSB. I designed and launched TSB's new fraud strategy in 2019, including the landmark Fraud Refund Guarantee, and regularly speak at events across a variety of industries. I appear frequently in the print and broadcast media, discussing fraud and related issues.

London, England, Gb

TSB is Britain’s most recommended high street bank, with 1,000 new customers joining every day. 2017 management profit rose to £181m, with a £30bn balance sheet. TSB has been recognised as fourth in the Sunday Times ‘best places to work’ survey and has over 8,000 employees across the UK.

London, Gb

The Financial Ombudsman Service was established by Parliament to adjudicate on disputes about regulated financial service providers in the UK. Handling over 2m enquiries each year, it is one of the largest ombudsman schemes in the world.Accountable to the Board for day-to-day operational leadership of the world’s largest ADR schemeDesigned a new approach to stakeholder management, leading to industry-recognised success in mass complaint activity by claims management companiesSponsored the design and introduction of a ‘voice of the customer’ programme across multiple channels, increasing customer satisfaction by c.20% in six monthsLed on the development of corporate strategy for the organisation

London, Gb

Designed and operationally-led the biggest expansion of the company since incorporation, increasing headcount from 800 to over 4,000 – and complaint capacity to 1m per annumDesigned and led the recruitment strategy and onboarding process for thousands of new case handling staffSponsored a major project to embed CPD in the organisation, leading to increased retention (attrition reduced by almost 50%) and significant capability enhancements leading to first-time complaint resolution almost doubling – with a significant reduction in unit handling cost

London, Gb

London, Gb

Pg.Dip Pls, Bar Vocational Course

Master Of Laws (Ll.M.), International Commercial And Conflict Law

Barrister

Bachelor Of Laws (Ll.B.), Law