Ashley Herbert Email and Phone Number
About Me:Passionate and results-oriented, I am a professional committed to delivering exceptional customer service. I firmly believe that outstanding customer experiences are not only the cornerstone of a successful business but also the key to securing and retaining revenue.🌟 Passion for Exceptional Customer Service:My enthusiasm for delivering exceptional customer service goes beyond the ordinary. I view every customer interaction as an opportunity to create a positive and lasting impression. By prioritizing empathy, active listening, and a commitment to surpassing expectations, I aim to turn satisfied customers into loyal advocates for the brand.🤝 Client/Customer Relationship Building:I thrive on building and nurturing client relationships, recognizing them as the lifeblood of any thriving business. Through genuine connections founded on trust and reliability, I have created partnerships that extend beyond transactions. These relationships not only promote customer loyalty but also contribute significantly to the bottom line.📊 Using Data to Assist with Customer Trends within the Business:Embracing a data-driven approach, I have worked along side data teams to identify and understand customer trends. By translating data into actionable strategies, I contribute to informed decision-making. This ensures that our services align seamlessly with evolving customer preferences, ultimately driving revenue growth and business success.💼 Securing/Retaining Revenue through Excellent Customer Service:A firm believer in the direct link between customer satisfaction and revenue, I have consistently demonstrated the ability to secure and retain revenue through the delivery of exceptional customer service. By understanding customer needs, resolving issues proactively, and ensuring a seamless customer journey, I contribute to enhanced customer lifetime value and sustained business growth.In my journey within customer service and most recently Car and Classic, I have not only adapted to the dynamic landscape of customer service but also actively contributed to revenue optimization strategies. 🛫 Beyond the Workplace:Outside of work, I spend most of my time with friends or family, often in a social setting. I enjoy travelling, attending live events (such as live podcast recordings and local football matches).I am eager to bring my passion, relationship-building expertise, and revenue-focused mindset to a dynamic team, creating impactful customer experiences that drive business success.
Manypets
View-
Customer Service RepresentativeManypets Jan 2024 - PresentHaywards Heath, England, United Kingdom• Receiving inbound calls via customer service queue system• Providing clear and concise product information regarding Policies and Policy Features directly to Policy Holders• Adjusting Policy throughout Policy year upon request, including Mid Term Policy Adjustments• Completing all relevant administration including actioning refunds, securing payment, and detailed call notes
-
Customer Success ExecutiveCar & Classic Mar 2022 - PresentRemoteAssigning and managing the progress of successful auction sales from the point of auction close until vehicle exchange Supplying vendors and bidders with daily updates as to the process following auction close and any developments Providing winning bidders with payment instructions, and assisting with making secure payment into escrow Liaising directly with the secure escrow provider daily, to chase for payment updates on behalf of buyer and seller, as well as raising payment… Show more Assigning and managing the progress of successful auction sales from the point of auction close until vehicle exchange Supplying vendors and bidders with daily updates as to the process following auction close and any developments Providing winning bidders with payment instructions, and assisting with making secure payment into escrow Liaising directly with the secure escrow provider daily, to chase for payment updates on behalf of buyer and seller, as well as raising payment queries on behalf of buyersMediating between vendors and sellers in the event of a dispute until a mutually acceptable agreement is metUpdating internal systems to reflect sale price, auction commission, additional package fees and VAT for each auction sale Completing KYC validation for buyers and sellers in line with Anti Money Laundering RegulationsProcessing of high value bank transactions to registered users as requiredAssigning and responding to general customer queries through the dedicated ticketing system Speaking with both existing and new/potential customers over the telephone to assist with general queriesWorking alongside the consignment team internally with regards to individual seller commission packages Collecting and collating data regarding areas and processes that cause the customer success team delays, and delivering to management team Updating internal channels daily following the previous days auction results Logging and tracking customer refund and manual payout requests internally alongside the finance department, until successful payout is executed Achieving weekly, monthly and quarterly KPI targets based on core fundamentals of the role (100% achieved)Following a ‘End to End’ customer service experience, overseeing and assisting with account creation, listing building, sale, and post-sale services Show less -
Help Desk RepresentativeKnightsbridge Property Services Ltd Oct 2021 - Feb 2022Purley, England, United KingdomAssisted with coordinating of the engineer’s daily work schedules, based on home residence, type of specialist work, and site location Worked directly with clients and sites to arrange for site access Liaised with shopping and educational site management to gain work permits for specialist works to be carried out during highly populated time periodsArranged for the quoting, payment and collection/delivery of specialist hire equipment and materials from suppliers Generated and… Show more Assisted with coordinating of the engineer’s daily work schedules, based on home residence, type of specialist work, and site location Worked directly with clients and sites to arrange for site access Liaised with shopping and educational site management to gain work permits for specialist works to be carried out during highly populated time periodsArranged for the quoting, payment and collection/delivery of specialist hire equipment and materials from suppliers Generated and supplied new quotations to clients, based on their enquiry and initial engineers reportHandled incoming calls from clients with regards to high priority (1–2-hour engineer response time) emergency call outs, and diverted engineers to site as required Show less -
Gas Amr Coordinator (Temp Contract)Total Gas And Power Nov 2020 - Sep 2021Redhill, England, United KingdomManaging and updating project data dailyCoordinating site visits to conduct AMR switchConducting detailed weekly reporting regarding the ongoing statuses of over 7000 live AMR assetsGeneral administrative duties
-
Quotations AdministratorKnightsbridge Property Services Ltd Oct 2018 - Jul 2020Purley, England, United KingdomWorked diligently to ensure clients receive accurate and timely quotations.Calculating overhead and job expenses to ensure a sustainable level of profit is achieved for eachcompleted job.Creating and maintaining weekly outstanding quote reports, to ensure that quote turnaround is nomore than 5 working days and company policies are adhered to.Liaising with KPS engineers and specialist subcontractors, to ensure that a full and detailed scope of work is provided for every… Show more Worked diligently to ensure clients receive accurate and timely quotations.Calculating overhead and job expenses to ensure a sustainable level of profit is achieved for eachcompleted job.Creating and maintaining weekly outstanding quote reports, to ensure that quote turnaround is nomore than 5 working days and company policies are adhered to.Liaising with KPS engineers and specialist subcontractors, to ensure that a full and detailed scope of work is provided for every quote.Establishing and building professional relationships with new and prospective clients, materialsuppliers, and specialist engineers.Achieving variable weekly and monthly targetsSourcing and costing electrical and general building materials.Creating and sending purchase orders, once material prices have been acquired Show less
-
Trainee Mortgage AdvisorPurley Mortgage Solutions Apr 2018 - Sep 2018Purley, England, United KingdomInitiating contact with new clients by navigating a number of potential communication avenues.Speaking frequently with relevant parties to capture all necessary information for new mortgageapplications.Inputting client information and product requirements onto a secure CRM system.Collecting and verifying client’s documentation, in line with compliance regulations.Sourcing financial products to meet client’s specific requirements.Providing clients with financial… Show more Initiating contact with new clients by navigating a number of potential communication avenues.Speaking frequently with relevant parties to capture all necessary information for new mortgageapplications.Inputting client information and product requirements onto a secure CRM system.Collecting and verifying client’s documentation, in line with compliance regulations.Sourcing financial products to meet client’s specific requirements.Providing clients with financial illustrations.Applying for mortgages, for residential purchases and large-scale portfolio landlords.Corresponding required information between solicitors, lenders and insurers.Daily maintenance of the office, supplies, and customer enquiries Show less
-
Customer AssistantChipstead Golf Club Mar 2017 - Jan 2018Chipstead, England, United KingdomHandling cash and cashing up at the end of the dayAssisting potential customers with 'taster' daysAiding to set up wedding/party arrangements to the customers likingAnswering general customer queriesArranging and scheduling member functions and eventsServing food and drink orders to membersHandling telephone calls from members and new customers -
Business Development ExecutiveControl Energy Costs Oct 2016 - Mar 2017Old CoulsdonBuilding and maintaining relationships with both prospective and current clientsCollaborating with a team of analysts to calculate initial audit reportsWorking closely with sales-team members to ensure targets are reached.Attending networking events to generate new sales opportunitiesCompleting daily and weekly admin reports -
Loyalty ExecutiveDrift Bridge Volkswagen Jul 2015 - Sep 2016Epsom, England, United KingdomCalculating weekly and monthly sales forecasts within the business.Contacting and retaining existing customers, as well as keeping an efficiency log to track all relevantdata.Providing financial quotations within the guidelines of the FCAHosting weekly meetings with all sales staff to review the previous week’s effortssessions to help improve all activity directed towards our existing customers.Hosted multiple, frequent sales events for existing customers, resulting in… Show more Calculating weekly and monthly sales forecasts within the business.Contacting and retaining existing customers, as well as keeping an efficiency log to track all relevantdata.Providing financial quotations within the guidelines of the FCAHosting weekly meetings with all sales staff to review the previous week’s effortssessions to help improve all activity directed towards our existing customers.Hosted multiple, frequent sales events for existing customers, resulting in over a 100% increase inorder completion per event. Show less -
Product AdvisorDrift Bridge Volkswagen Jan 2014 - Jun 2015Epsom, England, United KingdomBuilding a professional rapport with all customers to further enhance the reputation of the firm to all visitors.Managing incoming phone calls and mail, distributing internal information where necessary.Providing up to date information regarding specifications of products within the range, helpingcustomers to make informed decisions towards purchase.Ensuring all orders placed on parts and accessories have been provided and fitted upon collection ofnew vehicleCompletion… Show more Building a professional rapport with all customers to further enhance the reputation of the firm to all visitors.Managing incoming phone calls and mail, distributing internal information where necessary.Providing up to date information regarding specifications of products within the range, helpingcustomers to make informed decisions towards purchase.Ensuring all orders placed on parts and accessories have been provided and fitted upon collection ofnew vehicleCompletion of customer service training including telephone assessmentsDetailing all finance options to customers, and providing a breakdown of all costs, when required. Show less
Ashley Herbert Education Details
Frequently Asked Questions about Ashley Herbert
What company does Ashley Herbert work for?
Ashley Herbert works for Manypets
What is Ashley Herbert's role at the current company?
Ashley Herbert's current role is Customer Service Specialist | Customer Sucess Executive | Customer Retention Executive | Conflict Resolution, End to End Support, Customer Retention | Customer Service Professional Available for Oppertunites.
What schools did Ashley Herbert attend?
Ashley Herbert attended East Surrey College, Woodcote High School.
Not the Ashley Herbert you were looking for?
-
Ashley Herbert
Gloucester1oasys.uk.net2 +441452XXXXXX
-
Ashley Herbert
Sevenoaks -
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial