Ashley Johnson Email & Phone Number

Greater Atlanta Area

• Responsible for the management and leadership of client service teams
• Accountable for location performance related to client service, satisfaction, and retention
• Oversee elements of payroll service, office management, and ensuring that daily and periodic tasks are completed as scheduled in compliance with policies and procedures
• Set goals and provide direction in accordance with Sr. Management
• Responsible for managing, mentoring, coaching and developing payroll staff to meet current position requirements as well as progression proficiencies and succession planning
• Promote a positive team environment

Greater Atlanta Area

• Payroll Strategies, LLC (Merged with Inova Payroll, Inc. in 2018)
• Provide support to staff and clients with processing payroll and employee maintenance in KRONOS Workforce software – Full-Suite HR & Payroll system (HRIS) and Evolution Payroll Software; including On-boarding, new hire.
• Help ensure SSAE 16 Type II compliance and meeting and exceeding Service Level Agreements for approximately 1500 company client database and over 46,000 client employees each month
• Maintain payroll operations by following established policies and procedures and reporting needed changes to upper management; meets payroll operational standards by implementing production, productivity, quality, and.
• Direct a cohesive team in a coordinated and informed manner to meet duties and obligations to clients; Assist CSRs with questions and advise on how to handle client issues
• Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting the best solution to solve the problem; expedites appropriate corrections or adjustments and follows up.

Greater Atlanta Area

• Provided customer support to EasyPay and Run Powered by ADP and Teledata clients with payroll, accounting, tax filing, money movement and ancillary product issues
• Implemented training course for new recruits and mentored reps until they were comfortable with their responsibilities
• Provided on-going training and PC support to clients and team members
• Identified issues related to product capability and client product knowledge to ensure that clients are utilizing proper processing procedures
• Recognized and quickly direct escalated issues requiring 2nd level technical support
• Resolved client questions concerning payroll, accounting and tax filing issues or product problems

Alpharetta, GA

• BB&T Payroll Services Corporation (Acquired by ADP, LLC in 2010)
• Processed weekly, bi-weekly, semi-monthly and monthly payrolls for over 175 clients using Evolution Payroll Software
• Managed multi-state payrolls including companies with multiple union contracts and union employees
• Maintained strong personal relationship with clients to uphold professional quality standards
• Ensured clients are within compliance of all federal, state, and local payroll bureau guidelines
• Promptly resolved payroll discrepancies by collecting and analyzing information

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: SIFE, Student In Free Enterprise

Bachelor Of Business Marketing -Bbm, Marketing