Client Services Manager
Current• Responsible for the management and leadership of client service teams• Accountable for location performance related to client service, satisfaction, and retention• Oversee elements of payroll service, office management, and ensuring that daily and periodic tasks are completed as scheduled in compliance with policies and procedures• Set goals and provide direction in accordance with Sr. Management• Responsible for managing, mentoring, coaching and developing payroll staff to meet current position requirements as well as progression proficiencies and succession planning• Promote a positive team environment• Leverage existing expertise and processes while also embracing new ideas to manage daily performance of staff and systems to ensure high level of client service• Stay current on regulations and requirements impacting the payroll process• Identify potential areas of risk or vulnerabilities and develop specific actionable solutions• Review and monitor internal resolution items and follow up as appropriate• Participate in projects for development of new tools and processes based on organizational needs• Oversee the management and completion of special projects assigned to the branch• Leverage technology and processes to gain efficiencies• Evaluate and enforce the use of audit tools which support the payroll process, ensuring compliance to audit control objectives• Promote and enforce adherence to personnel policies and procedures to ensure a productive work environment• Escalate major client and internal company issues to Sr. Management• Focus on prevention and immediate escalation of any suspicious or potentially fraudulent activity• Work with external vendors and suppliers as needed• Responsible for the escalation and/or coordination of issues related to facilities or work area improvements
