Skilljar is the leading enterprise Customer Training Platform, providing the tools and foundation for successful customer and partner engagement and enablement. • Drive Adoption: Increase adoption and retention rates by providing consistent, comprehensive, and trackable customer training. • Scale Resources: Enable your Customer Success teams by scaling your training program and proactively educating customers and partners. • Grow Revenue: Monetize your current program and accelerate results by putting customer health data at your team’s fingertips.

CPOHQ: the #1 place for Chief People Officers to learn from each other. CPOHQ.com

ShipBob is a global logistics platform that fulfills ecommerce orders for direct-to-consumer brands. Our mission is to make merchants successful online by providing best-in-class fulfillment so their customers get the fast and affordable shipping they expect.At ShipBob, I established the people function from the scratch by evolving from a generalist function to a specialty global people operating model. I built a team from 4 to 40+ that divided into (4) verticals: Global Talent, Global Human Resources, Global Shared Services and Global Organization and Employee Development.Highlights of accomplishment in this role include:• Provided hands-on support in scaling headcount from 200 to 1,200 (500%) by developing workforce management program, analyzing business goals, determining best-fit teams, and collaborating with cross-functional business leaders. • Supported the successful transition from a fulfillment/logistics model to a cloud-based SaaS model leading to a 17.5X revenue increase.• Played an integral role in setting up first-time global operations in India, United Kingdom, and Australia by partnering with cross-functional teams.• Expanded the remote-first strategy by opening 38 US States to increase the talent pool and support retention. • Improved company retention rate by 58% through the implementation of an employee feedback program supported by action plans and leadership involvement.

Innovative Staff Solutions is a multi-state, people-focused, professional staffing agency who go the extra mile for their clients and our employees alike. They are committed to attracting talented employees and matching them with leading employers in their area.In this role, I served as the Director of Operations, reporting to the President/Owner. This role was designed to support new and ongoing business operations, ensure consistency in processes and procedures, and maintain profitability and achieve revenue targets. I managed seven direct and 85 indirect reports, as well as provided hands-on leadership support to over 2,000 flex employees in 25 facilities across four states. Onsite teams were responsible for full-cycle HR and Talent programming. Highlights of accomplishments in these roles include:• Played a key role in reducing internal employee turnover rate in half by creating and maintaining a productive and friendly culture.• Led the implementation of three sites in two states within a period of nine months by efficiently managing all aspects of the projects, collaborating with vendors, and prioritizing tasks and simultaneous responsibilities. • Reduce administrative on the field teams by building a centralized back office to streamline responsibilities that could be handled behind the scenes. As a result, field teams were able to focus on in person initiatives to improve retention, engagement, and client relationships.• Accomplished operational excellence and acquired potential customers, which resulted in doubling revenue growth.

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. They produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness.

Lake Land College, in partnership with the Illinois Department of Corrections was responsible functions in the development, coordination and maintenance of a meaningful, consistent training and development program for Job Preparedness instruction. The main responsibility is to teach an intensive job preparation curriculum and build a bridge for continued services in the community to offenders preparing for Mandatory Supervised Release (Parole).

Treatment Accountability for Safer Communities (TASC), in partnership with the Illinois Department of Corrections provided a bridge between the Criminal Justice System and the Drug and Alcohol treatment community.