 Technology Implementationo Client software training by conference calling, creating training documents, understanding client workflow and supporting them in new software adaptation, and keeping track of tasks with Teamwork software. o Validate software solo or along with client.o Serve as a liaison for clients, programmers, and hardware department. IT Supporto Part of a team that troubleshoots software issues for clients, including after hour support for all clients.o QA the software.o Record and track issues for potential software bugs or software development. Train New Hireso Understand and use software.o Prepare new hires for training presentation.o Coach new hires in IT support calls.

 Facilitated office organization by upkeeping patient records and appointments with Dentrix Dental Software and maintaining communication regarding patient appointments. Prepared and delivered patients payment plans for extensive dental work. Served as a liaison between patients, 2 doctors, and 3 hygienists, managing office activity with up to 20 patients per day with most effective communication.

 Guided and educated children with disabilities.  Ensured continuous evaluations to make adjustments to education needs. Administered individual and/or group education lessons based on learning needs and goals. Followed standard operating procedures inside and outside of the classroom.

 Supervised and managed shipping and receiving for international warehouse. Provided superior customer service, while also organizing and volunteering at special events. Created catalog system for over 100 teas in inventory and accessories.  Trained new hires how to manage inventory. Facilitated move to new warehouse, ensuring smooth change and new processes implementation while keeping track of inventory. Supported new store openings and assisted with layouts.

 Assisted J&J pharmaceutical representatives with customer service regarding computer problems.  Organized and worked on projects to enhance work performance for all employees.  Worked directly with Seibel based programs such as Horizon.

 Assisted customer's inquiries on the phone and returning calls. Inventory management, managed and filed audit returns. Organized and maintaining count of products to ensure loss prevention.  Worked with JDA program for tracking transactions and products.