Chelsea Niestemski Email & Phone Number

Implement the Inform WMS system for complex, multi-location clientsUtilize Salesforce Service Cloud & Zendesk as part of tier 2 support teamProvide tier 3 support for escalated WMS issuesDocument client business requirements and present to programmers for software modifications and enhancementsQA test program changes to identify any coding issuesTrain new hires on policies and procedures for supporting & implementing Inform WMSConsult clients on maintaining their data to ensure a smooth transition between systems

Implemented the Inform ERP & Inform Mobile systems for over 20 clientsPerformed remote and on-site consultations to train clients on industry best practicesUtilized Zendesk as part of a tier 2 support team, solving over 10 cases per day while alsomanaging projectsAnalyzed data extracted from client legacy systems to ensure accurate conversion into Inform ERPConducted workflow discovery to analyze and define client existing business processes

United States

Controlled the day-to-day operations of the storeOversaw and conducted store opening and closing proceduresAnswered customer complaints quickly and sufficiently to ensure satisfaction from all customersTrained & mentored new hires and performed performance reviews on all employeesMaintained accuracy of cash register using a POS systemMaintained inventory

Played a critical role in supporting SHI account executives, licensing executives, inside sales, and customers on a variety of Microsoft products and licensingWorked to troubleshoot individual issues with Microsoft online servicesAdapted to the monthly changes of Microsoft licensing and productsConducted training sessions to expand and strengthen product, licensing, and program knowledgeTrained SHI team members on supported products and systems

Bachelor'S Degree, Computer Science And Information Systems

Bachelor Of Arts - Ba, Computer Science And Information Systems, 3.5