Ashley Lapointe Email & Phone Number

Houston, Tx, Us

Sugar Land, Tx, Us

Milford, Massachusetts, United States

Maintained schedule for service department, reaching out to customers and businesses to coordinate service datesProcessed returns from multiple manufacturers in a timely manner for refunds/reimbursementsAssisted with setup of CRM software during transition, created workflows and automation for requests from managementConflict resolution and de-escalation with customers and manufacturers via email and phoneResearched contracts and warranty options for repair/replacementCompiled quotes and documentation for mass emails regarding snow safety and solar panel maintenance

Auburn, Massachusetts, United States

Maintained schedule for CFO & CEO specifically regarding MassHealth due dates, timeline and appeal scheduleReviewed financial records to identify potential issues with eligibilityCollected, sorted, and sent daily mail. Responsible for FedExing, overnight mailing, scheduling pick-ups etcOrdered office supplies and monitored Fedex and USPS accountsScanned letters/decrees to Google Drive, updated spreadsheets, update files as needed, add calendar notes/appointmentsOpen bank accounts, coordinated for social security direct deposits and SSP direct deposits, completed applications for corporate bonds and update spreadsheets, paid for client bills and balancing client checkbooks

Service, troubleshoot, repair fire protection and security systems in accordance with NFPA codes.Have working knowledge of alarm panels, devices and components.Proper use and operation of tools required to complete Fire alarm service calls ex. Meter, hand tools, drills, etc.Perform service calls in a timely manner and efficiently.Record and report deficiencies of fire protection systems to customers.

Albany, New York, United States

• Ensure the dealership is in compliance with New York State laws and regulations and review documents are authentic, correct and have not been tampered with.• Examine motor carrier permits, registrations, insurance and tax certifications, vehicle identification numbers, and verifications of titles for Honda New and Used Cars.• Process Department of Motor Vehicle (DMV) documents: prepare and complete all title and work for all vehicles sold.• Issue stickers, license plates, type title liens, and request duplicate titles, maintain record of special circumstances and out-of-state titles.• Perform database maintenance and research duties for administration while helping the public understand the motor vehicle, registrations and tile process.

Ballston Lake, New York, United States

Tracked employee attendance and productivity.Audited time sheets for accuracy and submitted them to payroll.Assisted with the onboarding process of new sales reps/coordinators.Managed and performed setup of CRM software, as well as creating workflows to better aid production and productivity.Maintained spreadsheets of multiple varieties and trained other users on how to adjust/maintain their own sheets.Maintained communication across multiple departments using CRM chat, company messaging, and email.Created SOPs and documentation for compliance/sales/coordinators with their department heads and assisted in maintaining training material as needed.Assisted in managing relationships with vendors and changing course as needed per management's requests and judgement calls on my own.

Ballston Lake, New York, United States

Leading a team of highly professional compliance members, communicating daily/weekly procedure changes.Listen to calls and determine solar eligibility through filters for over 30 companiesSupervise and train new compliance members in all SOPsMaintain spreadsheets and databases for upper management and for special projectsMaintain records in Hub Spot for sales teamCreate and maintain custom reports from HubSpot, Leadspedia, and ConvosoWriting/revising documents, policies, and procedures for various departments.Constructed new procedures for new subdivisions of parent company.Providing technical support to compliance members and other departments as necessary.

Richmond, Virginia Area

Created documentation and SOPs for new trainees and additional projects.Effectively and efficiently counseling defaulted borrowers regarding payment options available to resolve the default.Explaining the rights and responsibilities to defaulted student loan borrowers.Contributing to a positive work environment.Communicating with defaulted borrowers using the Default Collections call model.Determining the reasons for nonpayment and identify the best solution for each borrower, placing emphasis on payment in full and rehabilitation.Using diplomacy and tact manage calls with borrowers using strong negotiation skills and maintaining professionalism.Utilize good voice tone with every borrower communication.Meeting corporate goals for all efficiency and effectiveness measures as outlined in the department procedures.Ensuring verification of Right Party Contacts and obtain new demographic information, including email addresses, during contacts with borrowers and others.Utilizing Default Collections Queue Procedures to effectively work all accounts assigned to queues.Effectively manage progress of account work through queuing and communicating progress on a weekly basis to Default Collections Supervisor.Maintaining knowledge of the consequences of default and how borrowers are impacted. Ensuring compliance with and accurate use of all federal regulations regarding default student loans and documented department and corporate policies, procedures and objectives.Assisting in the investigation of difficult and problem accounts. Following-up or taking the appropriate action to resolve the account.Accurately documenting system actions taken on accounts and related correspondence and emails.Initiating feedback to Default Collection Managers with ideas to improve processes.Performing additional tasks related to the resolution and maintenance of defaulted student loan accounts.

Danville, Virginia

Performed remote troubleshooting through diagnostic techniques.Prioritized events and problems and their resolution in help desk ticket system.Followed-up and updated client status and information. Installed and maintained computer hardware, as well as troubleshooting faulty equipment.Instructed and assisted faculty, staff, and students on software applications and computer hardware.

Lower Atlantic

Install, program, maintain, and repair security systems for commercial & residential accounts utilizing IP networks and technology as well as wireless access control and video systems.Identify, troubleshoot, test, and resolve hardware, software, and basic network related problems encountered by end-users.Conduct risk analysis and need assessments using customer interviews and site walk-throughs to design and present cost estimates for Access Control, Video Surveillance, Intrusion Detection, and Visitor Management contracts that best fit the customers’ situation.Serviced over 4,000 accounts with a 99% customer satisfaction rating, net promoter score.Train, assess, and write evaluation reports on junior field technicians.Created and assisted in implementing new SOPs and documentation.

1 1/2 Years (Associates - Transferrable), Computer Science

Advanced Diploma, Computer Science