Ashley Lapointe Email & Phone Number

Sugar Land, TX, US

Milford, Massachusetts, United States

Maintained schedule for service department, reaching out to customers and businesses to coordinate service datesProcessed returns from multiple manufacturers in a timely manner for refunds/reimbursementsAssisted with setup of CRM software during transition, created workflows and automation for requests from managementConflict resolution and de-escalation.

Auburn, Massachusetts, United States

Maintained schedule for CFO & CEO specifically regarding MassHealth due dates, timeline and appeal scheduleReviewed financial records to identify potential issues with eligibilityCollected, sorted, and sent daily mail. Responsible for FedExing, overnight mailing, scheduling pick-ups etcOrdered office supplies and monitored Fedex and USPS accountsScanned.

Service, troubleshoot, repair fire protection and security systems in accordance with NFPA codes.Have working knowledge of alarm panels, devices and components.Proper use and operation of tools required to complete Fire alarm service calls ex. Meter, hand tools, drills, etc.Perform service calls in a timely manner and efficiently.Record and report.

Albany, New York, United States

• Ensure the dealership is in compliance with New York State laws and regulations and review documents are authentic, correct and have not been tampered with.
• Examine motor carrier permits, registrations, insurance and tax certifications, vehicle identification numbers, and verifications of titles for Honda New and Used Cars.
• Process Department of Motor Vehicle (DMV) documents: prepare and complete all title and work for all vehicles sold.
• Issue stickers, license plates, type title liens, and request duplicate titles, maintain record of special circumstances and out-of-state titles.
• Perform database maintenance and research duties for administration while helping the public understand the motor vehicle, registrations and tile process.

Ballston Lake, New York, United States

Tracked employee attendance and productivity.Audited time sheets for accuracy and submitted them to payroll.Assisted with the onboarding process of new sales reps/coordinators.Managed and performed setup of CRM software, as well as creating workflows to better aid production and productivity.Maintained spreadsheets of multiple varieties and trained other.

Ballston Lake, New York, United States

Leading a team of highly professional compliance members, communicating daily/weekly procedure changes.Listen to calls and determine solar eligibility through filters for over 30 companiesSupervise and train new compliance members in all SOPsMaintain spreadsheets and databases for upper management and for special projectsMaintain records in Hub Spot for.

Richmond, Virginia Area

Created documentation and SOPs for new trainees and additional projects.Effectively and efficiently counseling defaulted borrowers regarding payment options available to resolve the default.Explaining the rights and responsibilities to defaulted student loan borrowers.Contributing to a positive work environment.Communicating with defaulted borrowers using.

Danville, Virginia

Performed remote troubleshooting through diagnostic techniques.Prioritized events and problems and their resolution in help desk ticket system.Followed-up and updated client status and information. Installed and maintained computer hardware, as well as troubleshooting faulty equipment.Instructed and assisted faculty, staff, and students on software.

Lower Atlantic

Install, program, maintain, and repair security systems for commercial & residential accounts utilizing IP networks and technology as well as wireless access control and video systems.Identify, troubleshoot, test, and resolve hardware, software, and basic network related problems encountered by end-users.Conduct risk analysis and need assessments using.

1 1/2 Years (Associates - Transferrable), Computer Science

Advanced Diploma, Computer Science