Ashley James Email & Phone Number

The Mall At Partridge Creek In Clinton Township, Michigan

●Prepared outgoing mail and correspondence, organized and maintained file systems, answered and screened management office correspondence, maintained tenant contact information, and managed any additional needs of the office.●Facilitated the completion of required mall reports, including data and information gathering, formatting, and proofing.●Processed invoices received through AvidXChange workflow for accuracy and ensured appropriate expense codes were applied.●Monitored, investigated, and reconciled tenant accounts to ensure accuracy.●Made direct contact with tenants regarding aging accounts and followed appropriate collection escalation procedures.●Responsible for reducing the accounts receivable balance by over $1.5 million in less than two years.●Prepared monthly accrual paperwork and maintained budget tracking for all departments.●Reviewed cash receipts and applied to tenant accounts in Yardi.●Spearheaded biweekly training sessions, guiding peers to master the diverse skills required for office coordination.●Assisted in the onboarding of newly hired office managers all around the United States.

Bloomfield Hills, Michigan, United States

● Completed onboarding, including processing paperwork, initiating background checks, and scheduling drug screening● Created and maintained personnel files while initiating all necessary data maintenance relative to terminations, evaluations, and employee requests● Maintained employee records through ADP● Processed payroll and distributed invoices using QuickBooks● Processed check and ACH deposits● Communicated with various departments to process pay information and handle questions from supervisors and employees regarding paychecks, timecards, and other payroll related issues

Troy, Michigan

● Participated in the creation of new marketing materials including social media posts, promotional materials, and the company newsletter● Created sales opportunities for future events by delivering outstanding customer experiences ● Used multiple software applications to communicate with clients for scheduling and contracting● Responsible for creating invoices and processing payments● Detail event operations closely with customer to ensure perfection and satisfaction

Sterling Heights, Michigan

● Began as a host; due to dependability and work ethic was promoted multiple times● Created marketing initiatives based on local competition, consumer needs, and location● Engaged in community involvement to promote business and create networks● Ensured customer satisfaction and implemented proper service approach● Mapped out development plans for training staff and individual employees● Managed, developed, coordinated, and conducted various training programs

Orlando, Florida

During my time participating in the Disney College Program, I was an operations cast member in Future World West at Epcot Center. I worked on three separate attractions and encountered many types of guest interactions. I was responsible for the safety of the guests along with providing guidance and enjoyment. I was responsible for operating two rides with multiple safety regulations. Directing guests and providing outstanding customer service was also part of my daily routine.

Bachelor Of Science (Bs), Hospitality And Tourism Management

Associate Of Business Administration In Hospitality Management, Hospitality Management