Ashley Macleod Email & Phone Number

Edinburgh, Scotland, United Kingdom

- Responsible for managing the customer services mailbox for statistics related queries. Investigating resources and collaborating with statisticians and other colleagues to solve queries.- Assist with the publication of statistical releases. Ensuring they are of high-quality, released on time and accessible. - Use of content management systems to upload publications and manage website content.

Dundee, Scotland, United Kingdom

- Processing applications, applying and developing problem solving skills.- Quickly determining clients needs in a warm and friendly manner whilst dealing with telephony and webchat enquiries. Helping vulnerable clients understand and access benefits they are entitled to.- Mentoring new colleagues through conducting shadowing sessions. Confidently answering questions and sharing knowledge.- Managing complaints in collaboration with colleagues to ensure an efficient and positive resolution. Helping to maintain a positive and professional image of the agency.

Dundee, Scotland, United Kingdom

- Providing excellent customer service for one of the UK’s largest health and beauty retailers.- Using the POS system to provide customers with an efficient check-out experience, resolving issues with excellent customer service.- Rotating and managing stock, developing and applying my eye for detail and superb organisational skills which I was highly praised for by colleagues and management. This led to me being responsible for rebuilding certain sections of the store using my intuitive nature and problem solving skills.

Dundee, Scotland, United Kingdom

Provided person-centred support to individuals living with mental health conditions in supported living accommodation. Responsible for supporting with medication, contacting professionals, finance, cooking, organising activities and going out into the community.This challenging, yet highly rewarding role provided me with an insight into the support systems for those experiencing mental health issues. By communicating with other staff members and professional contacts I developed my communication skills extensively.

Edinburgh, United Kingdom

- Temporary summer position focused on shop floor duties such as maintaining a clean and safe store and assisting customers with excellent customer service in a fast-paced environment.- Handled POS transactions to ensure seamless cash flow such as cash and card.

Gloucester, United Kingdom

- Managed a photo lab which included; setting up and closing the lab, producing traditional film and digital photos and photo gifts such as canvases. - Assisted customers on photo kiosks, forming connections with regular customers.- I was commended for my customer service in this role, receiving a letter from head office due to excellent customer feedback.- Stock replenishment. The variety of tasks in this role allowed me to develop my time-management skills further, prioritising the most important tasks and communicating progress with team members.

Edinburgh

- Served customers in a fast-paced environment.- Responsible for collecting and managing orders for customers to collect.- Raised awareness of promotional events to customers.- Worked as a team to ensure that customers received excellent customer service.

Edinburgh, United Kingdom

- 4 Week internship as part of the Career Ready program. A two-year program for secondary school pupils in preparation for the world of work including; mentoring with a BNY Mellon employee, a paid internship, attending workshops and workplace visits.- Responsible for reviewing existing training materials to ensure that they were up-to-date and to a high standard.- Produced a course for employees on ‘dealing with challenging customer interactions’ including a presentation and applying creative skills to ensure high engagement and an increase in knowledge.- Participated in conference calls to staff members worldwide, improving my confidence and communication skills.

Bsc (Hons), Psychology, First Class Honours

Activities and Societies: Student Blogger - I produced content for the university blog aimed at prospective students, documenting student.

National 5'S - Aaabbccc (Including Maths And English) Highers - Aaaabbbc