Ashley Manley Email and Phone Number

∙Completion of Final Account Statements for former residents and cancelled or denied applicants.∙Lead collections of any and all delinquent monies for current and former residents.∙Calculate, prepare, and serve all Pay or Quit Notices on a monthly basis. ∙Evaluated unit availability on daily basis to maintain the highest level of product knowledge.

∙Consult dozens of online lead with an average of a 24% conversion ratio and a 57% closing ratio, while ranking top 10 among the peers in company-wide sales performance.∙Show and lease apartments to qualifying prospective residents with full knowledge of lease terms, specifications and all community policies of our 332 unit community. ∙Scheduling appointments for tours, utilizing company procedures including appointment book and traffic log.∙Evaluated unit availability on daily basis to maintain the highest level of product knowledge. ∙Completing weekly reports, tracking market tends and completing market surveys. ∙Assist with contracts and document signing, both individual and cooperate level, for new residents or renewals, and collect all rent, deposits, and applications fees.

∙The ability to connect with all residents in the 220 unit complex and address any issues they may bring up.∙Present properties and provided amenities in a positive manner to prospective tenants by determining needs, living standards, and economic viability of prospect customers.∙Conduct move-in and move-out inspections, while documenting the condition of the property.

∙Successfully leading a team of over 20 staff members. ∙Reporting to all supervisors and recreation professional staff about any issues or concerns that occurred. ∙Served as the as the primary communicator between student staff, facility users, and the recreation professional staff. ∙Acted as the first responder in any emergency situations.

∙Sucessfully advised incoming freshman and transfer students on their first course schedule at CSU, Chico. ∙Acted as a resource for the ins and outs of general education and major advising, give campus tours, and provide information on how to get involved and have a successful first year at Chico State. ∙Worked on a team with 30+ other staff members and serve up to 500 students and guests per day.

In this position, I was in managed a group of 10+ people with scheduling, training, quality, efficiency, and output. It was my role to address any issue that would arise within the work environment, whether it be with customers or employees. I was in-charge of opening and closing the building, along with managing any money.