Ashley Ramos Email & Phone Number

Dallas-Fort Worth Metroplex

• In-store sales and training at Sephora and Ulta with consistent energy and passion for skincare and the brand.
• Customer service and education: Delivering exceptional customer service to all customers is top priority
• Sales: it's important to consistently achieve and deliver sales goals.
• Relationship-building: Relationships are everything. It's important to develop excellent in-store relationships withmanagement and staff, finding new ways for the brand to be presented in store.
• Stock checks: Clean shelves and fully stocked inventory, keeping testers replenished and to report on out of stock inventory so that we can get it to store as soon as possible.

Dallas-Fort Worth Metroplex

• Created social media content to boost analytics on various platforms, doubling followers and user engagement.
• Provided pre and post education for patients and recommended reoccurring treatments if needed.
• Grew new clients organically and developed sales and educational tools for increased revenue goals.
• Maintained customer satisfaction and return clients through feedback and customer personas.
• Completed training and received Hyaluron Pen - Lip Certification on ongoing learning opportunities.
• Stocked inventory of supplies and equipment and adhered to legal cleanliness inspections.

Dallas-Fort Worth Metroplex

• Support management in all areas of operations including inventory, safety, merchandising, financial, and other retail duties.
• Maintain outstanding retail execution and customer service within the store for our customers.
• Recruit, train, develop, and coach new team members to foster success and decrease turnover.
• Uphold and communicate regional and store programs and standards to Team Leaders and Team Members to drive daily metrics.
• Regularly inspect the store to ensure compliance with all programs, legal, and company standards.
• Review and monitor scheduling, purchases, and other expenses to ensure teams and the store are within budget.

Miami-Fort Lauderdale Area

• Spearhead payroll and benefits administration including new hire orientations, I-9 compliance, departmental training, resolving payroll and benefits issues, and assisting with HR audits.
• Process payroll for team members with strict attention to accuracy, maintain personnel files, approve time requests, and serve as store representative for unemployment claims.
• Proactively educate team members in benefits offered and conduct open enrollment meetings annually.
• Constantly enforce and ensure adherence to health and sanitation procedures, as well as safe work practices.
• Prepare correspondence and reports between employees and the company.
• Implement and monitor standard operating procedures for HR related items.

Miami-Fort Lauderdale Area

• Played a key role in onboarding new hires and motivating them to hit their daily metrics.
• Recommended disciplinary action, transfers, promotions, and rate increases when applicable.
• Delegated tasks, created work schedules, and recognized outstanding performance to maximize morale and minimize turnover.
• Collaboratively analyzed data related to store sales, team labor, profitability, shrink, and expense reporting.
• Authorized credits, refunds, and other requests associated with front-end operations.
• Enforced loss prevention controls and workplace safety compliance to reduce store liability and risk.

Las Vegas Metropolitan Area

• Steered quality-focused workflow on front end of store.
• Boosted confidence in new and less experienced cashiers to improve their daily tasks.
• Participated in interviewing and training of new team members.
• Delivered superior levels of customer service to maximize repeat business, store reputation, and customer loyalty.
• Fostered, nurtured, and maintained team cohesiveness while emphasizing commitment to adequate staff training, retail excellence, loss prevention/shrink control, and food safety.

Dallas-Fort Worth Metroplex

• Coached new high performing sales reps who drew in revenue withing a week of onboarding.
• Revamped CRM tools and procedures to drive up market revenue.
• Recruited, interviewed, and training new hires, guiding them through company policies.
• Monitored prospects progress and touchpoints via CRM systems to meet sales targets and metrics.
• Devised and introduced a cutting-edge sales process to elevate response rates with prospect leads.
• Achieved flawless success rate for new clients after conducting rigorous interview process.