Ashley Ramos Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

• In-store sales and training at Sephora and Ulta with consistent energy and passion for skincare and the brand. • Customer service and education: Delivering exceptional customer service to all customers is top priority• Sales: it's important to consistently achieve and deliver sales goals.• Relationship-building: Relationships are everything. It's important to develop excellent in-store relationships withmanagement and staff, finding new ways for the brand to be presented in store.• Stock checks: Clean shelves and fully stocked inventory, keeping testers replenished and to report on out of stock inventory so that we can get it to store as soon as possible.

Dallas-Fort Worth Metroplex

• Created social media content to boost analytics on various platforms, doubling followers and user engagement.• Provided pre and post education for patients and recommended reoccurring treatments if needed.• Grew new clients organically and developed sales and educational tools for increased revenue goals.• Maintained customer satisfaction and return clients through feedback and customer personas.• Completed training and received Hyaluron Pen - Lip Certification on ongoing learning opportunities.• Stocked inventory of supplies and equipment and adhered to legal cleanliness inspections.• Successfully addressed and resolved a variety of customer concerns for both service and delivery.

Dallas-Fort Worth Metroplex

• Support management in all areas of operations including inventory, safety, merchandising, financial, and other retail duties.• Maintain outstanding retail execution and customer service within the store for our customers.• Recruit, train, develop, and coach new team members to foster success and decrease turnover.• Uphold and communicate regional and store programs and standards to Team Leaders and Team Members to drive daily metrics.• Regularly inspect the store to ensure compliance with all programs, legal, and company standards.• Review and monitor scheduling, purchases, and other expenses to ensure teams and the store are within budget.

Miami-Fort Lauderdale Area

• Spearhead payroll and benefits administration including new hire orientations, I-9 compliance, departmental training, resolving payroll and benefits issues, and assisting with HR audits.• Process payroll for team members with strict attention to accuracy, maintain personnel files, approve time requests, and serve as store representative for unemployment claims.• Proactively educate team members in benefits offered and conduct open enrollment meetings annually.• Constantly enforce and ensure adherence to health and sanitation procedures, as well as safe work practices. • Prepare correspondence and reports between employees and the company.• Implement and monitor standard operating procedures for HR related items.

Miami-Fort Lauderdale Area

• Played a key role in onboarding new hires and motivating them to hit their daily metrics.• Recommended disciplinary action, transfers, promotions, and rate increases when applicable.• Delegated tasks, created work schedules, and recognized outstanding performance to maximize morale and minimize turnover.• Collaboratively analyzed data related to store sales, team labor, profitability, shrink, and expense reporting.• Authorized credits, refunds, and other requests associated with front-end operations.• Enforced loss prevention controls and workplace safety compliance to reduce store liability and risk.

Las Vegas Metropolitan Area

• Steered quality-focused workflow on front end of store.• Boosted confidence in new and less experienced cashiers to improve their daily tasks.• Participated in interviewing and training of new team members.• Delivered superior levels of customer service to maximize repeat business, store reputation, and customer loyalty.• Fostered, nurtured, and maintained team cohesiveness while emphasizing commitment to adequate staff training, retail excellence, loss prevention/shrink control, and food safety.

Dallas-Fort Worth Metroplex

• Coached new high performing sales reps who drew in revenue withing a week of onboarding.• Revamped CRM tools and procedures to drive up market revenue.• Recruited, interviewed, and training new hires, guiding them through company policies.• Monitored prospects progress and touchpoints via CRM systems to meet sales targets and metrics.• Devised and introduced a cutting-edge sales process to elevate response rates with prospect leads.• Achieved flawless success rate for new clients after conducting rigorous interview process.• Developed new training initiatives to boost productivity, secure new appointments, and optimize customer satisfaction.