Ashley Mathieu Email & Phone Number

Denver, Colorado, United States

In my role as the Strategic Sales Programs Manager at Pax8, my focus is on championing and enabling our diverse array of multi-location partners, including franchises, private equity-backed entities, M&A organizations, and TSDs. Collaborating closely with our Channel Account Managers and Solution Consultants, I strive to deeply understand the distinctive requirements and value propositions of our partners. I work to serve as the conduit between our multi-location partners and the array of teams supporting them, including Sales, Support, Academy, and Proserv, ensuring seamless alignment and support across the board.In addition to bridging the gap between our multi-location partners and internal teams, I am committed to enhancing internal operational integrity and fostering customer loyalty between Pax8 and its partners, as well as between our partners and their end users. This involves implementing strategies and initiatives that prioritize transparency, efficiency, and mutual trust, ultimately strengthening the collaborative relationship and ensuring sustained success for our partners, their customers and our vendors.

Stamford, Ct

During my tenure at ARVM Investments as a GTM Strategist and Investor/Consultant, I fostered strong business partner relationships, managed multiple improvement projects resulting in significant cost reductions and sales increases, and provided comprehensive training for SMBs, leading to remarkable sales growth. Additionally, I led the development of sales incentive programs and operational measurements, while conducting thorough financial analysis and due diligence for potential investments in hospitality, retail, and service industries. My strategic consulting efforts optimized operations, drove growth, and increased profitability, ultimately contributing to a diverse portfolio and achieving a remarkable 35% growth within three years.

Norwalk, Connecticut, United States

As the Sr Manager of Revenue Enablement (Interim Director), I led significant initiatives to enhance operations and improve customer experience. I successfully restructured, trained and led customer-facing teams while providing comprehensive training on sales and customer lifecycles to the finance team, reducing conflicts with MSPs. Moreover, I implemented proactive reporting mechanisms to reduce churn, resulting in a 20% decrease in returns and refund requests. At the request of C-level leadership, I analyzed and proposed policies and programs to enhance the customer experience, streamline internal processes, and develop revenue enablement strategies, KPIs, profit margins, and pricing models. Additionally, my database analysis on sales and support provided valuable insights for financial and marketing decisions, benefiting our executive team, our investors and the advisory board.

Norwalk, Ct

As the Manager of Partner Accounts, I led impactful initiatives to drive growth and improve partner relationships. Highlights include restructuring and leading Datto’s first direct partner experience team in Finance, which saw ticket efficiency double and customer experience scores go from the 70’s to the 90’s in less than 4 months. The most significant revenue impact was made establishing Datto's first Deal Desk, which oversaw partner migrations and competitor proposals, resulting in a 20% monthly revenue increase and migrating over 1000 end-users from competitors. Additionally, I implemented a contracted pricing structure for "Cyber Monday," yielding a 50% sales increase exceeding $1 million. I also developed signing incentive programs and pricing strategies to promote long-term contracts, increasing upgrades by 15%. I also managed C-level escalations of customer service issues, acting as a liaison between departments; and acted as the partner experience advocate in development sprint/planning meetings and marketing rolls outs for new product features and pricing.

Norwalk, Ct

As the Partner (Customer) Excellence & Operations Manager (Previously Partner Liaison Manager), I led transformative initiatives to enhance partner experience and streamline operations. This included hiring and training a team to launch and support an MSP upgrade and displacement programs, utilizing database insights to identify revenue opportunities. I implemented Zendesk to improve support processes, reducing ticket resolution time from 15 to 3 days. Additionally, I developed educational materials and conducted monthly analysis reports to drive hardware and service plan upgrades, resulting in a 15% increase in upgrades.

Norwalk, Ct

As Principal Account Manager, now rebranded as "Partner (Customer) Success," I spearheaded pivotal initiatives to enhance partner relationships and drive growth. At the CEO's request, I created and structured the role of "Account Manager," now termed "Customer Success," overseeing upsells, retention, and preventing churn. I hired, trained and led a team of in-house Account Managers through a Sales department restructuring and implemented upsell and renewal practices that increased monthly recurring revenue while reducing deactivations. I achieved recognition for winning sales and success contests and managed a diverse portfolio of over 150 accounts individually and over 500 accounts when leading a team across four territories. Through strategic partnerships with leading managed service providers, I facilitated improved support policies, go-to-market strategies, and product training, resulting in increased renewals and upsells by more than 35% for the Midwest US Territory, and reducing churned accounts by 20%, earning recognition as the top account manager in the company.

Norwalk, Connecticut, United States

As the Director of Channel Development at Mama Tina's Foods, I oversaw critical initiatives to expand market reach and enhance product adoption. I successfully imported liquor products, navigating regulatory approvals and customs processes, resulting in the addition of 20 new stores and 12 new restaurants to our distribution network. Additionally, I managed a team of Channel Development Managers who fostered relationships with distributors, restaurants, and grocery chains such as Stop and Shop and TJX (TJ Maxx), facilitating the adoption of a specialty roster of food products across all stores and brands. Notably, I introduced our top 4 products to TJX, increasing revenue by 45% within a year, and doubled sales in supermarkets and distribution centers in Northern Massachusetts through partnerships with Stop and Shop brands.

Norwalk, Connecticut, United States

During my role as Channel Development Manager at Mama Tina's Foods, I focused on expanding our customer base, upselling to existing clients, and diversifying our product line by incorporating new wine and liquor brands. I consistently surpassed monthly sales targets by 35% and quarterly new accounts targets by 20%. Additionally, I conducted market research to identify trends and recommended the addition of liquor to our product offerings.