Ashley Miraldi Email & Phone Number

Illinois, United States

I support the LCS Depot Team on Connection's largest client project where I am responsible for coordinating project tasks involving customers, service partners, and project team members by validating tickets, capturing details, processing ticket data into Connection's systems, placing orders, performing asset management, and following up on outstanding tasks. I also review daily shipping reports and manage escalation assignments sent to our team inbox.I have consistently met and/or exceeded all personal and team goals, as well as regularly receive positive feedback during monthly reviews regarding my productivity, efficiency, procedural knowledge and dedication. I also work holidays and OT as needed to provide stellar service to our client during their busiest times where more support is required.

Elgin, Il

I provided general service management to our customers within the Midwest Region, including 10 states, with prompt & friendly customer service. I also helped oversee 21 Field Service Engineers on a daily basis. I provided service quotes, submitted billing, processed customer orders, and scheduled repairs, installs, and general maintenance. I also supported customers with requests for Credit, Repair Authorizations, and invoicing disputes. I was awarded with the Service Excellence Award in June 2014 for continually providing superior customer care while maintaining a positive attitude.

Elgin, Il

I worked part time providing customer service in person and via phone by assisting customers with purchasing tickets and answering general questions. I also assisted in accommodating patrons with any special requests & requirements, such as disabilities, large groups, and celebrations. I set up performances within our software, trained associates on procedures and software programs, as well as acted as temporary supervisor when Supervisor was out of office.

South Elgin, Il

I began working at Best Buy as a Customer Service Representative. I processed returns, exchanges, purchases, and Credit applications. I also handled escalated customer issues, assisted in training associates on the POS system, and front of store inventory. I was promoted to Office Admin in 2010 where I handled the opening & closing duties, assisted with job fairs & community events, conducted phone interviews, and ran daily reports.