Leading a scaled customer success organization focused on driving value realization through digital engagement and customer operations.

Led three internal teams within Solutions Consulting, focused on driving presales operational excellence.

Leading a global team of order management Solutions Architects.

Focused on Solutions Architecture for Magento Order Management.

Focused on the expansion of the Magento Order Management product in North America. Coordinating the sales enablement, partner training and pre-sales technical consulting efforts for the product, alongside implementation consulting for large-scale order management projects.

Technical pre-sales consulting for Magento Commerce and Magento Order Management. Supported sales, account and channel teams with large, complex sales opportunities. Activities ranging from pre-sales discovery, requirements gathering, collaborative work sessions, technical presentations, architectural data flows, RFP support, product demonstrations and proof of concepts.

Technical pre-sales consulting for Magento (when part of eBay Enterprise). Supported sales, account and channel teams with large, complex sales opportunities. Activities ranging from pre-sales discovery, requirements gathering, collaborative work sessions, technical presentations, architectural data flows, RFP support, product demonstrations and proof of concepts.

Managed the E-Commerce Strategy team and discipline involving requirements gathering, work sessions, market research, positioning/messaging, information architecture, user stories, strategic and technical strategy, implementation advisory, digital marketing and analytics. Managed the Business Development team and discipline involving lead qualification/nurturing, proposal creation/RFP response, scope formulation, estimation, sales pitch development and prospect analysis.

Worked first hand on marketing/branding projects for the Jack Daniels Team including consumer, market and competitive research and analysis.