Ashley Mo Email & Phone Number

Newark, Ca, Us

Bentonville, Arkansas, Us

San Francisco, Ca, Us

San Jose, Ca, Us

-Working closely with enterprises for deployment of Zoom Room video conferencing on remote home office and conference rooms. Managing the complete engagement from training to monitoring, and being the first point of contact to connect with support, engineering, and product.-Facilitate challenging discussions and negotiations to influence the direction of either customer’s plan or DTEN’s product direction. -Lead key internal and external communication initiatives: product release, customer experience, & beta program.-Utilize metrics (TTR, NPS) to drive positive change in areas such as SLAs, Logistic, & RMA.-Design and implement the end-to-end customer lifecycle process workflow diagram, playbooks, & functional specifications from scratch. -Partner with customer-facing account teams and executives (Sales, Solutions Engineers, Support, & Channel Managers) to deliver strategic and technical plans that help customers optimize their ROI.

San Francisco, California, Us

-Helpshift SUMMIT’19, Winner, Quiet Hero - Selected from over 150 employees for managing global customers. -On-site visited customers (1-2 days) to observe product process and conducted strategic Business Review.-Conduct capacity planning and develop CSM proactive engagement tools, including account health monitoring, operational procedure, customer portfolio management, predictive account and revenue forecasting.-Develop an metric-driven enterprise client onboarding strategy. Increase SDK adoption by 30%. -Serve as a strategy team member for APAC expansion, reporting directly to the VP of Customer Success. Devise several recommendations to shorten the sales cycle. -Co-write marketing content for Artificial Intelligence Customer Service to drive awareness resulting in the highest page views of all other content.-Increase customer productivity by 50% by launching an A.I. ticketing service in 7 different languages, which is an innovative method and industry best practice-Coordinate with data scientists to help customers launch Predict (A.I. issue categorization). Use statistical analysis to identify insights and conclusions from complex data sets. -Tackle complex technical escalations with support teams to provide a holistic and contextual understanding of the business problem and reach a scalable solution.

San Francisco, California, Us

San Jose, Ca, Us

San Francisco, California, Us

ACCOMPLISHMENTS-Facilitated the launch of SpotFlag to undergraduate students that resulted in 200 new users with 30 recurring users after one month-Resolved initial launch problems by collaborating with the engineering team to use Facebook sign up instead of custom sign up which in turn increased sign up rate by 10%.-Ran a competition to reward top users (similar to Yelp Elite) to encourage students to use the service and increased participation by 15%.Spotflag is a startup company that builds application that allows users to discover interesting events based on location, friends' activities, and public calendar.

- Assisted Marketing team to promote Japantown's history.- Increased wolunteers by collaborated with SFSU student organizations.

Bachelor Of Science (Bs) In Marketing., Concentraion In Marketing

America University Program, Transfer Program

Piano