Ashley Mo Email and Phone Number
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Ashley Mo phone numbers
Ashley Mo is a Manager, eCommerce and Tech Site Operations Samsclub.com at Sam's Club. They possess expertise in social media, social media marketing, facebook, time management, event planning and 45 more skills. They is proficient in English. Colleagues describe them as "Ashley supported major Tier 1 accounts as CSM in the West at Data.ai (fka App Annie). Bottom line...Ashley is an excellent CSM. She takes her job very seriously and always delivers beyond expectations. She is extremely adept at the technical aspects of her role and she stands out as being very friendly, upbeat, and is always willing to help. She is detail oriented, kept meticulous notes, and consistently followed up on actions after customer calls. She is personally motivated to succeed and is always looking for ways to improve customer relations and customer experience. Customers at App Annie enjoyed working with Ashley and they all miss her. I would recommend Ashely to anybody and I'd be happy to serve as a reference.", "Ashley was an amazing partner to work with over the course of her tenure at DTEN. She was highly engaged with our success and possesses an innate ability to find solutions to challenges that arise.", and "Ashley fostered a powerful relationship between our companies and went far and above delivering not only products but customer centric focus that is in place today."
Sam'S Club
View- Website:
- samsclub.com
- Employees:
- 44657
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Manager, Ecommerce And Tech Site Operations Samsclub.ComSam'S ClubNewark, Ca, Us
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Manager, Site Merchandising & Site Operations Samsclub.ComSam'S Club Jul 2022 - PresentBentonville, Arkansas, Us
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Senior Customer Success Manager, StrategicApp Annie Jun 2021 - Jun 2022San Francisco, Ca, Us -
Strategic Customer Success ManagerDten Sep 2019 - Jun 2021San Jose, Ca, Us-Working closely with enterprises for deployment of Zoom Room video conferencing on remote home office and conference rooms. Managing the complete engagement from training to monitoring, and being the first point of contact to connect with support, engineering, and product.-Facilitate challenging discussions and negotiations to influence the direction of either customer’s plan or DTEN’s product direction. -Lead key internal and external communication initiatives: product release, customer experience, & beta program.-Utilize metrics (TTR, NPS) to drive positive change in areas such as SLAs, Logistic, & RMA.-Design and implement the end-to-end customer lifecycle process workflow diagram, playbooks, & functional specifications from scratch. -Partner with customer-facing account teams and executives (Sales, Solutions Engineers, Support, & Channel Managers) to deliver strategic and technical plans that help customers optimize their ROI. -
Sr. Customer Success ManagerHelpshift Feb 2019 - Aug 2019San Francisco, California, Us-Helpshift SUMMIT’19, Winner, Quiet Hero - Selected from over 150 employees for managing global customers. -On-site visited customers (1-2 days) to observe product process and conducted strategic Business Review.-Conduct capacity planning and develop CSM proactive engagement tools, including account health monitoring, operational procedure, customer portfolio management, predictive account and revenue forecasting.-Develop an metric-driven enterprise client onboarding strategy. Increase SDK adoption by 30%. -Serve as a strategy team member for APAC expansion, reporting directly to the VP of Customer Success. Devise several recommendations to shorten the sales cycle. -Co-write marketing content for Artificial Intelligence Customer Service to drive awareness resulting in the highest page views of all other content.-Increase customer productivity by 50% by launching an A.I. ticketing service in 7 different languages, which is an innovative method and industry best practice-Coordinate with data scientists to help customers launch Predict (A.I. issue categorization). Use statistical analysis to identify insights and conclusions from complex data sets. -Tackle complex technical escalations with support teams to provide a holistic and contextual understanding of the business problem and reach a scalable solution. -
Customer Success ManagerHelpshift Apr 2016 - Mar 2019San Francisco, California, Us
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Qc Speclist (Google Play)Google Via Vaco Aug 2015 - Apr 2016
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Operations Specialist (Channel Intelligence)Google Via Vaco Jun 2014 - Jul 2015
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Digital Marketing SpecialistHuawei Via Demand By Design Mar 2014 - Jun 2014San Jose, Ca, Us -
Marketing CoordinatorSune Inc Jan 2012 - Dec 2013
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Campus Ambassador For SfsuSpotflag, Inc. Jun 2011 - Nov 2011San Francisco, California, UsACCOMPLISHMENTS-Facilitated the launch of SpotFlag to undergraduate students that resulted in 200 new users with 30 recurring users after one month-Resolved initial launch problems by collaborating with the engineering team to use Facebook sign up instead of custom sign up which in turn increased sign up rate by 10%.-Ran a competition to reward top users (similar to Yelp Elite) to encourage students to use the service and increased participation by 15%.Spotflag is a startup company that builds application that allows users to discover interesting events based on location, friends' activities, and public calendar. -
Marketing InternNational Japanese Historical Society Jun 2010 - Aug 2010- Assisted Marketing team to promote Japantown's history.- Increased wolunteers by collaborated with SFSU student organizations.
Ashley Mo Skills
Ashley Mo Education Details
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San Francisco State UniversityConcentraion In Marketing -
Inti International University College.Transfer Program
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The Associated Board Of The Royal Schools Of MusicPiano
Frequently Asked Questions about Ashley Mo
What company does Ashley Mo work for?
Ashley Mo works for Sam's Club
What is Ashley Mo's role at the current company?
Ashley Mo's current role is Manager, eCommerce and Tech Site Operations Samsclub.com.
What is Ashley Mo's email address?
Ashley Mo's email address is am****@****nie.com
What is Ashley Mo's direct phone number?
Ashley Mo's direct phone number is +165077*****
What schools did Ashley Mo attend?
Ashley Mo attended San Francisco State University, Inti International University College., The Associated Board Of The Royal Schools Of Music.
What are some of Ashley Mo's interests?
Ashley Mo has interest in Environment.
What skills is Ashley Mo known for?
Ashley Mo has skills like Social Media, Social Media Marketing, Facebook, Time Management, Event Planning, Public Speaking, Customer Service, Advertising, Social Networking, Online Marketing, Market Research, Microsoft Office.
Who are Ashley Mo's colleagues?
Ashley Mo's colleagues are Simone Barnard, Rafael Nolasco, Megann Redden, Miranda Hastings, Aaron Waldo, Karen Berden, Marselis Benton.
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