Ashley Mosby Email & Phone Number

Lawrenceville, Georgia

Supported a SaaS program by training customers on the use of the product, provide phone, email, and live chat support, develop training and implementation plans, and document and maintain support cases through a case management system.

Westhampton Beach, NY

• Worked with a team supporting the Student Management System PowerSchool.
• Promptly respond to email messages and phone calls for customers seeking help.
• Efficiently provide accurate and appropriate information in response to customer inquiries.
• Regularly facilitate trainings to help users understand and navigate software. Walk customers through the problem-solving process.
• Manage, organize, develop or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.

Middle Island, NY

• Worked as the contact secretary in the Special Education office for all elementary schools in the district.
• Routinely requested education records for new students. Forwarded records of withdrawn students to receiving districts related to special education students, in accordance with current District, State, and Federal.
• Efficiently assisted case managers in scheduling meetings and sending various notifications to parents and/or guardians, regarding their student’s education records.
• Thoroughly maintained electronic special education student data management system and a traditional office filing system, along with a set of locked confidential student files. Processed incoming correspondences as.
• Oversaw office communications operations by completing and answering calls appropriately, recorded messages, maintained a log of calls when appropriate, and returned phone calls promptly, to ensure service excellence.
• Successfully managed, maintained and submitted accurate special education data and reports for the school, the district, and the State in a timely manner.