Ashley Phillips Email & Phone Number

Winnipeg, MB, CA

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Company name change due to Rogers/Shaw merger

Winnipeg, Manitoba, Canada

- Lead a team of schedulers and real-time Coordinators for Supervisors and multiple technical support departments.- Oversaw the creation of each departments’ schedules.- Ensured vacation balances and payroll was accurate.- Responsible for customer impact mitigation during any type of service outage. The team communicated with our customers via phone and.

Winnipeg, Manitoba, Canada

- Lead a team of Technical Support Supervisors and oversaw their teams’ performance. - Helped with personal growth and development of these direct reports.- Ensuring each direct report met Key Performance Indicators (KPI’s) of the call centre without sacrificing the customer experience. - Lead through multiple change initiatives. - Hired and trained new.

- Lead a team of Technical Support Representatives on how to deliver the best customer service. - Coached representatives through call calibration to ensure handle times were minimal while not sacrificing experience. - Lead through many promotional events to achieve sales targets.- Assisted and facilitated multiple candidate interviews for new roles.

Winnipeg, Manitoba, Canada

- Oversee the operations, food service, hiring, training, and overall guest experience within the theatre. - Managed and trained both small and large teams towards achieving financial goals and providing high level customer service. - Helped with multiple new theatre openings by organizing all staff schedules, training, managing food cost, and balancing.