• Provide customers with excellent service by listening to and understanding needs to strategically guide customer experience and deliver high quality products, services, and solutions• Facilitate department training and product education to new employees as well as develop existing employees resulting in a highly functional and productive workforce • Cultivate a team environment in which each person’s skills and experiences are valued and everyone is empowered to make decisions that… Show more • Provide customers with excellent service by listening to and understanding needs to strategically guide customer experience and deliver high quality products, services, and solutions• Facilitate department training and product education to new employees as well as develop existing employees resulting in a highly functional and productive workforce • Cultivate a team environment in which each person’s skills and experiences are valued and everyone is empowered to make decisions that contribute to the achievement of personal and team goals• Execute department visual presentation in alignment with inventory levels, new product arrival, and current promotions bringing to life compelling visual storytelling and driving sales goals • Optimize sales data to identify areas of opportunity for additional employee training and target spaces for increased customer engagement • Spearhead new member acquisition and engagement with the Co-op brand by role modeling service behaviors and continuously striving to deliver on KPIs • Collaborate across store teams to encourage strong relationships and foster open communication channels to ensure customers are provided with timely, exceptional service throughout the store• Encouraged store participation in outdoor stewardship opportunities and engagement with the Co-op's REDI programming in order to inspire positive, fulfilling, and sustainable outdoor experiences for all• Anderson Award Nominee 2022, 2023, 2024.• Anderson Award recipient 2024. Show less

• Utilized social media platforms to market brewery products, values, events, etc. resulting in strong brand identification, increased product recognition and amplified support locally and statewide• Increased business in brewery taproom and outside sales by curating engaging social media content • Produced photographic, video and written content across multiple social media channels using a unified brand voice generated through collaboration with brewers, sales team and taproom… Show more • Utilized social media platforms to market brewery products, values, events, etc. resulting in strong brand identification, increased product recognition and amplified support locally and statewide• Increased business in brewery taproom and outside sales by curating engaging social media content • Produced photographic, video and written content across multiple social media channels using a unified brand voice generated through collaboration with brewers, sales team and taproom staff• Monitored brewery’s media impact internally as well as comparatively to other industry leaders which produced valuable insights for brewery team and impacted key business decisions Show less

• Ensured successful daily taproom operations through product management, proper staffing, delegation of responsibilities, and by adhering to a system of accountability • Organized and executed brewery events including special beer releases, weekly/seasonal events, fundraisers, and private events that increased taproom revenue and established Zaftig Brewing as a local destination in a highly saturated craft beer market• Navigated the evolving state of the COVID-19 pandemic through the… Show more • Ensured successful daily taproom operations through product management, proper staffing, delegation of responsibilities, and by adhering to a system of accountability • Organized and executed brewery events including special beer releases, weekly/seasonal events, fundraisers, and private events that increased taproom revenue and established Zaftig Brewing as a local destination in a highly saturated craft beer market• Navigated the evolving state of the COVID-19 pandemic through the development, implementation and clear communication of taproom policies and safety practices to customers and staff as well as provided safe open channels for voicing feedback• Raised over $1,000 yearly for non-profits and other local organizations by coordinating brewery’s tab roundup efforts, collaborating with local stakeholders and organizing fundraising events• Created an accepting taproom environment by embracing diversity in the brewing industry as a resource to generate positive change and open opportunities for individuals of all walks of life in the craft beer world • Supported the representation of women in the brewing industry by teaming up with brewers to create Zaftig’s women’s brew day which produced one of the brewery’s bestselling beers (Cashmere Indulgence) as well as collaborated with other Columbus breweries on additional female lead brewing events Show less

• Provided customers with a unique brewery experience through advanced knowledge of craft brewing industry along with the brewing process • Fostered long term relationships with guests which brought repeat customers to the brewery taproom• Expanded professional acumen and knowledge to improve the ability to recognize and meet customer desires and demands as well as to grow an enhanced awareness of industry standards and trends

• Achieved optimal levels of restaurant success through team collaboration and personal initiative • Bolstered sales by providing patrons with excellent customer service and mastering restaurant knowledge• Trained new team members in restaurant protocols including in-depth menu knowledge, food allergies (i.e., vegan, gluten free), bar procedures, and kitchen specifications

Evaluated the impact of a breast cancer education program among Ohio Amish communities by performing the collection, management and analysis of data gathered through surveys administered to research participants before and after receiving the program's breast cancer education. Investigated the impact differing education types had on participant breast health knowledge scores. Results aided in the ongoing research and development of the project’s breast cancer education program.