Ashley Escobar Email & Phone Number

Phoenix, Arizona, United States

Tempe, Arizona, United States

Processed inbound calls for specialized orders from multiple restaurant locations. Handled secure personal information to safely process payments over the phone. Resolved complex issues arising from incorrect orders or payments, achieving satisfactory outcomes for customers and restaurants. Developed strong communication and problem-solving skills, essential for managing risk-related cases.

Assisted supervisors and managers with training, daily assignments, and quality control on underwriting policy processes. Managed training schedules and materials for the underwriting department’s special projects. Conducted meetings to communicate process changes, addressed inquiries, and ensured project alignment. Collaborated with Claims, Underwriting, and IT departments to implement risk management and policy verification changes. Independently managed high-risk policies, conducting detailed investigations and executing appropriate actions. Developed expertise in fraud detection, loss prevention and risk management.

Processed multiple policy changes for auto, home, and renters insurance efficiently. Handled up to 300 incoming calls daily from customers, agents, and departments regarding coverage, quotes, and insurance verification. Ensured compliance with federal insurance guidelines across all 50 states and US territories, providing accurate policy information. Enhanced ability to work in a fast-paced environment and prioritize tasks effectively.

Assisted beneficiaries with claim details, including approvals, denials, coverage, and billing issues. Provided exceptional support to medical providers, third-party insurers, and beneficiaries to expedite the claims process. Resolved escalated calls from other departments, handling claims at the final appeal level and managing de- escalation post-claim denial. Demonstrated strong investigative skills and the ability to manage complex cases.