Ashley Fried Email & Phone Number

United States

• Manages a team of 4 individual contributors and provides regular coaching and development.• Effectively communicate and teach a thorough understanding of business vision, strategies and plans for achieving business goals with the team• Ensure appropriate levels of productivity for the team• Provide technical and/or systems training to their direct reports• Mentor team to follow established claim process and ensure compliance as outlined by The Hartford's claim practices and… Show more • Manages a team of 4 individual contributors and provides regular coaching and development.• Effectively communicate and teach a thorough understanding of business vision, strategies and plans for achieving business goals with the team• Ensure appropriate levels of productivity for the team• Provide technical and/or systems training to their direct reports• Mentor team to follow established claim process and ensure compliance as outlined by The Hartford's claim practices and state/federal guidelines• Ensure a positive customer experience is delivered through effective teamwork, a commitment to responsiveness and focusing on our customer's needs• Maintain thorough understanding of claim industry trends to assist in the identification of positive and adverse impacts• Provide team status reports to management• Coordinates, assigns and distributes workloads across the team for a consistent, efficient and timely service delivery• Participates with team by making recommendations on staff performance assessment and development Show less

Lake Mary, Florida

• Managed a team of 17 individual contributors and provided regular coaching and development.• Review and analyze data to meet department goals and ensure maximum efficiency.• Oversaw the Independent Medical Examination, Peer Review, and Release of Information processes for Group Benefits. • Utilized Hartford Way tools such as Root Cause Problem Solving to find opportunities for process improvement and improving the customer experience.• Worked with internal partners on projects… Show more • Managed a team of 17 individual contributors and provided regular coaching and development.• Review and analyze data to meet department goals and ensure maximum efficiency.• Oversaw the Independent Medical Examination, Peer Review, and Release of Information processes for Group Benefits. • Utilized Hartford Way tools such as Root Cause Problem Solving to find opportunities for process improvement and improving the customer experience.• Worked with internal partners on projects such as merging the Independent Medical Examination and Peer Review processes between New Hartford and Legacy Hartford. Show less

Lake Mary, Fl

Lake Mary, Florida

Orlando, Florida

•Maintained high standards for security and account opening procedures as branch security coordinator.•Assisted with the interviewing and hiring process of staff.•Helped to ensure the branch is trained, appropriately staffed and follows policies and procedures that conforms with Chase's Code of Conduct•Coached tellers to accurately handle customer transactions and meet referral goals while maintaining excellent customer service.•Ensured that the branch complies with Chase’s… Show more •Maintained high standards for security and account opening procedures as branch security coordinator.•Assisted with the interviewing and hiring process of staff.•Helped to ensure the branch is trained, appropriately staffed and follows policies and procedures that conforms with Chase's Code of Conduct•Coached tellers to accurately handle customer transactions and meet referral goals while maintaining excellent customer service.•Ensured that the branch complies with Chase’s regulatory guidelines.•Managed critical operational metrics to minimize risks and losses. Show less

Coeur D Alene, Idaho

•Provided excellent customer service while building relationships with customers.•Exceeded referral goals set by supervisor.•Processed customer transactions such as deposits, withdrawals, and loan payments accurately and efficiently.•Worked closely with branch team members to continuously provide an outstanding banking experience for customers and help identify their banking needs•Performed ATM custodial duties such as replenishing currency, processing ATM deposits and maintains… Show more •Provided excellent customer service while building relationships with customers.•Exceeded referral goals set by supervisor.•Processed customer transactions such as deposits, withdrawals, and loan payments accurately and efficiently.•Worked closely with branch team members to continuously provide an outstanding banking experience for customers and help identify their banking needs•Performed ATM custodial duties such as replenishing currency, processing ATM deposits and maintains cash vault security Show less

Fairbanks, Ak

-Assisted library patrons with books and media equipment. -Sorted returned books and maintain stacks in accordance with the Library of Congress system.-Processed electronic reserves for UAF professors, and uploaded and maintained documents to university eRes system.

Spokane, Washington Area

•Opened new personal accounts and brought in 1 million in new money on deposit.•Accurately and efficiently processed customer transactions such as deposits, withdrawals, and loan payments.•Performed account maintenance and research for personal accounts.•Balanced safe deposit box and traveler’s cheque ledgers.•Exceeded sales goals that were set by supervisor.

West Des Moines, Iowa

Bachelor'S Degree, Finance (Major) Chinese (Major)

Business Administration - Finance (Major), Economics (Major), And Asian Studies (Minor)

Activities and Societies: Sigma Sigma Sigma, Associated Students of Business, Honors Program, Orientation Leader, National Society.

High School Dipolma, General