Ashley Kirkpatrick Email & Phone Number

Cedar Park, Texas, United States

OVERVIEW:Lead for newly implemented Business Retention and Expansion (BRE) program, focused on strengthening local businesses and enhancing economic vitality. Efforts have resulted in measurable outcomes for the Cedar Park business community.HIGHLIGHTS:🔵 Curated a portfolio of 95 local businesses in 4 months, establishing ongoing support and engagement.🔵 Achieved and consistently exceeded monthly performance metrics, maintaining 100% or above, with a 98% retention rate for companies in the current portfolio.🔵 Developed targeted surveys to gather critical data for city’s Type A Board, influencing decision-making that benefits local businesses.🔵 Built a comprehensive database to track touchpoints, optimizing communication and ensuring responsive assistance to business needs.

Remote

OVERVIEW:Spearheaded UX Design IT projects by leading a team of UX designers and researchers to collaborate effectively and used data to drive impactful, innovative results.HIGHLIGHTS:🔵 Successfully executed 4 UX design projects developing digital prototypes using UX research and design to provide solutions that targeted user and stakeholder problems. 🔵 Ensured alignment with project goals and timelines, completing 100% of projects ahead of scheduled deadline.🔵 Met with stakeholders to define project scope, objectives, and deliverables, creating comprehensive project plans that resulted in successful project completion in less than 10 days per project.🔵 Applied Agile principles facilitating daily stand-ups, sprint planning, and retrospectives resulting in enhanced team collaboration, communication, and overall project efficiency.

Austin, Texas, United States

OVERVIEW:Managed project process from discovery to product completion. Coordinated with inside operations team, field teams, operations manager, and customer’s field and internal teams. Communicated project management and administrative updates, issues, and needs to the Division President with recommendations for improvement and resolution. Created positive culture throughout the office and field. HIGHLIGHTS:🔵 Maintained and strengthened relationships for the #6 roofing company with builders ranked amongst the top 10 in the US. Primary day to day contact for customers at all levels. 🔵 Consistently outperformed budget in Central Texas Region. Exceeding 100% of quarterly sales targets for each quarter of 2022. 🔵 Designed customer follow-up system, resulting in 20% improvement in client satisfaction and client retention. 🔵 Orchestrated seamless collaboration between sales and field project teams, driving a significant surge in team productivity and ensuring consistent, successful delivery of services.

Austin, Texas, United States

OVERVIEW:Focused on client support. Managed loan packages between lender, loan officer teams, underwriter, and client to ensure compliance with company operational standards, federal and state regulations, and completion before product deadline. HIGHLIGHTS:🔵 Collaborated with cross-functional teams to enhance communication and information flow, resulting in a 15% reduction in errors and a smoother loan processing workflow.🔵 Implemented early-stage risk assessment measures to identify potential issues, reducing problematic loans by 10%, minimizing financial risks.🔵 Ensured adherence to regulatory changes, resulting in 100% compliance rate, avoiding penalty and legal violations.🔵 Created a proactive communication product for clients, resulting in a 30% average decrease in document delivery time leading to faster project completion.

Stuttgart, Baden-Württemberg, Germany

OVERVIEW:Managed financial projects for over $50MM in resources, $2.4MM in travel funding and $500K for training requirements and global operations in a high-paced Combatant Command environment. Oversaw program budgets and variances, ensuring operational activities remained within budget. Managed the implementation of partner agreements, ensuring they were completed and matched up with financial records.HIGHLIGHTS:🔵 Applied knowledge of Contract Management System to thoroughly review and accurately complete element resource management resulting in approved funds certification for $55.6MM in resources for FY20.🔵 Managed development of J2 Travel Portal, digital product created to increase funds accountability for personnel travel to 54+ countries. Resulted in 100% auditability of expensed funds, rectifying misaligned debt. 🔵 Managed product development solving discrepancies between 2 online systems used for tracking and executing funds. Results expedited the Fiscal Year Closeout and ensured 100% compliance with funding guidelines as a result.🔵 Directed DTS projects for Division Leaders that resulted in funds retrieval, balancing debt to net-zero for 7 divisions.

Washington Dc-Baltimore Area

OVERVIEW:Managed programmatic requirements for 40% ($540MM) of Directorates Defense Program, supporting mission through analytics, program formulation, and execution, defending program plans and budgets. Created and maintained systems, processes, and tools driving continual process improvement to increase the effectiveness of projects. HIGHLIGHTS:🔵 Managed FY21 Program Reconciliation identifying fiscal waste, realigned $14MM in funds for higher-priority needs. 🔵 Led FY19-20 Overseas Contingency Operations project, obtaining $54MM to sustain missions against global threats. Reduced completion time from 2 weeks to 3 days🔵 Created FY20-24 Transition Guide profiling Agency budget structure and financial portfolios. Guide prepped incoming Deputy Director for Resource Advisory Board briefings that determined alignment of funds.🔵 Acting Executive Officer for Department Head, managing critical operational projects across 9 Directorates.

Austin, Texas, United States

OVERVIEW:Executed sales and operations strategies as related to driving revenue. Primary customer support specialist. Directed cross-functional client coordinator, practitioner, and marketing teams. Progress tracking, quality control, measuring and reporting of business operations, intervening and assisting as needed to resolve time, budget, resources, staff and other conflicts or issues. Developed SOPs and training. HIGHLIGHTS:🔵 Business development strategies grew membership base to $100K in monthly membership dues (an 80% increase).🔵 Increased client base from 200 to 6,500 clients, resulting in growth to $2.3MM in annual revenue.🔵 Customer service management resulted in customer retention that produced a 74% sales gain.🔵 Successful management without supervision provided CEO the opportunity to launch new branch location.

Bachelor Of Science

Academic Excellence Scholarship Recipient

Ux/Ui Design

Bachelor Of Science In Nursing Program