General Manager & Marketing And Expansion Consultant
Belize City, Belize, Belize
-Managed the execution of 75+ destination events & corporate projects per year, varying from 2 to 35 person teams. -Increased bookings by 50% and hired 4 new permanent team members during my first year.-Remotely managed customer satisfaction by creating an exceptional communications model, implementing online planning tools and technology to keep all stakeholders informed and involved in key decisions. -Created strategic systems to maximize all team members’ abilities, talents, and time resulting in a 50% increase in productivity.-Responsible for hiring and training new team members (Event Managers, Event Planners, Florists, Catering staff, Assistants, third-party vendors)-Optimized tools such as Zapier, 17 Hats, and Quickbooks to increase response time and track KPI's-Managed bookings of hotel rooms, entire resorts, honeymoons, and unique venues throughout the country of Belize, digitally coordinating over 1000 room nights per year for clients.-Budget management per event & internal projects through 17Hats. Negotiating with vendors and clients as needed to increase or eliminate in order to meet the client’s goals. -Planned and launched the opening of Signature Flower Shoppe alongside the owner, creating 4 full-time positions, systems of procurement, pricing, marketing & advertising, sales, distribution resulting in a profitable business within 18 months of launch.