Partner with business stakeholders to define and document business/functional requirements, objectives and deliverables on a project-by-project basis• Provide data analysis using tools such as Tableau and SQL• Lead software selection activities• Lead UAT activities and do end user training• Produce requirements and design documents• Track, fully document, and manage changes for functional and business specifications• Act as a liaison between business end users, offshore coordinators, developers, QA, and other stakeholders through all phases of the SDLC• Facilitate design and test results review meetings with business stakeholders• Analyze stakeholder feedback and collaborate to determine how requests fit into product development• Assess risks and impacts on the existing system as new functions are added and identify potential technical problems so that preventive action can be taken

● Solution analyst with an Agile team, supporting various business units within the Finance and Legal departments to identify, archive, report and prevent fraudulent activity● Systems analyst, capturing business requirements, creating file feed designs and performing quality assurance testing of delivered functionality for the Minotaur Fraud Management System platform with an annual ROI of $120 million● Conducted champion – challenger testing of vendor services, in order to select data providers for commercial fraud detection● Managed the delivery of enhancements to optimize fraud analyst workflow using consortium data and by automating time consuming manual steps, saving 17 hours daily● Pioneered the use of GIS Data Sources on an Agile team, utilizing first responder datasets in order to visually identify commercial fraud within the residential account population● Reviewed proposals from vendors to implement a proof of concept within the Business Intelligence department allowing users to retrieve information using natural language voice and text input● Oversaw the implementation of a fraudulent network detection algorithm. This provided evidence to the legal department for litigation against groups with a pattern of behavior aimed at unjust enrichment ● Guided the development of the Customer Rank Score process with the BI SAS team to prioritize fraud analyst activity on accounts with the highest propensity for fraudulent dispositions

● Worked with the End User Development Group to create, publish and maintain Easyware archives supporting a $13K - $26K / hour revenue flow● Maintained case management history and prepared database evidence for the Legal department, reducing the research hours billed by external law firms● Coordinated efforts with forensic investigative agencies and international law enforcement to monitor, capture and prosecute fraudulent activity

● Squad leader, military demolitions, deployment, maintenance and breaching of minefields● Led expeditionary air field construction and training for medium girder bridging● Supervised the safeguarding of assets over $10 million in value● Digitized the Basic Combat Engineer course final exam ● Initial Mobilization Processing Center Non commissioned Officer in Charge supporting Operation Enduring Freedom

● Performed campus wide troubleshooting for incoming helpdesk requests ● Worked with staff to administer and maintain the computer, telecom, electronics and physics labs● Upgraded network connectivity in specific labs during academic holidays● Delivered excellent customer service to administrators, professors and students utilizing the labs