Ashley Pierre Email & Phone Number

Redmond, Washington, Us

Engage directly with Microsoft customers and partners through phone, email, and web (instant message), to diagnose, research and troubleshoot complex customer issues.Collaborate with support engineers and customers to understand and swiftly resolve complex issues, maintaining effective communication and delivering practical solutions.Work closely with escalation engineers, product teams, providing initiative-taking support advice to drive enhancements and improve product quality.Engage with various teams including customer success account managers, incident managers to leverage broad range of expertise and resources.Develop and share self-help assets, generating technical support guides, knowledge articles and documentation, to improve support efficiency for customers and engineering peers.Elevate the competency level of new and current technical support engineers through high-level mentoring, case reviewing and fostering a learning environment within the team.

Redmond, Washington, Us

Redmond, Washington, Us

Wayne, Pa, Us

Served role as Business Intelligence / Data Visualization Consultant at JPMorgan Chase to support business in the creation of metrics and reporting to deliver on KPIs while driving process improvement and innovation to ensure meaningful insights to leadership through the development of Tableau dashboards and data sources.Mentorship of consultants and liaison between Data Provisioning and various business units to coordinate the onboarding of data and the creation of Analytical solutions. Developed t-sql stored procedures, c# scripting routines and database queries to create data streams. The data streams originated from external sources such as Sharepoint sites, excel spreadsheets, and enterprise system databases.Worked with the business source teams to analyze business requirements for HR focused information such as headcount and location strategy. Reviewed/produced specifications for any new/change to Dashboards.

Engage software development team to analyze, code and deliver functional requirements to enhance financial reporting transparency, improve financial institution ALLL (Allowances for Loan and Lease Loss) and mitigation of risk. Data analysis, conceptualization, design, and authorship of executive dashboards - real estate valuations, financial loan portfolios and key performance indicators for charge-off, delinquency, migration, automated valuation models based on credit scoring methodologies.Work with the sales managers for business technical communication strategy, online product demonstrations and training sessions.

Frisco, Texas, Us

ERP system management, Integration and technical support.Optimization of business processes, design, spec and develop new modules to support catalog / internet, warehouse supply chain, accounting, wholesale and retail operations.Develop business-specific reports for internal customers.System Engineering / ERP development in APA - Advanced Progress Architecture 4GL.Create efficiency and improve quality of service through Orsyp's Dollar Universe automation and job scheduling application to manage day to day critical and complex enterprise operations.Enhance business transparency using Microsoft's SQL Server Reporting Services to produce reports for departmental heads across our enterprise operations including Supply Chain, Accounting, Wholesale, Retail and Information Technology.Gift card testing, implementation and roll out with Microsoft RMS Point of Sale & Certification process with Blackhawk Networks.Coordinate coding effort to implement and integrate new Dallas Cowboys gift card functionality with legacy systems with retail pro shops and online store front.Implement accounting system conversions and migration to include vendor information, sales history and inventory of 7000-8000 items to be used for retail and wholesale divisions.Reverse engineered system modules to increase system throughput for accounting day end closing processes by 300% while successfully automating all month end closing processes for all Dallas Cowboys merchandising based companies.Actively discover and recommend solutions to fix bugs in Enterprise Resource Planning system which were incorporated in future system builds and releases by original vendor.Implemented new features to shipping process to increase warehouse operations productivity by increasing shipping throughput by 200%.

New York, Ny, Us

Photographed and documented NFL both offensive and defensive players present on game days for the NFL Player Participation group.

Us

Java Developer - Bank of AmericaAssigned to projects to create web applications to help manage Bank of America's credit card / loan accounts & processing.

Reston, Virginia, Us

Java server side programming, Unix and Oracle database administration, Installation of custom software for Department of Defense projects.

Doctor Of Computer Science, Enterprise Information Systems

Education record

M.S., Information Technology & Business Management, Naveen Jindal School Of Management

B.S., Computer Science

Education record