Ashley P. Email & Phone Number

Costa Mesa, California, United States

• Lead daily conference calls to ensure alignment on customer service priorities • Oversee a team of employees, focused on delivering exceptional client services • Resolve complex customer escalations, ensuring timely and satisfactory outcomes • Drive customer support process improvements, enhancing response times and satisfaction • Maintain and optimize CRM for effective client communication and follow-ups • Build and nurture client relationships to increase loyalty and retention • Collaborate with accounting to ensure smooth client invoicing and financial interactions • Provide administrative support to senior leadership, ensuring seamless client service operations

Santa Ana, California, United States

•Helped build dispensary from the ground up •Head of purchasing •Head of interview and hiring process•Head of staff training•Head of scheduling

Santa Ana, California, United States

• Awarded top sales of the month on a consistent basis• Won numerous brand competitions• Provided a personable, in-depth experience for each customer Fine tuned my cannabis experience