Linux & Windows Servers, JavaScript, Teams, Zoom, System Administration, System Enhancements, Microsoft AzureIn this role, I am responsible for leveraging effective communication skills to interface with companies on installations, upgrades, and customizations with their software in relation to their business needs. Spearhead end-to-end development and modification of custom processes via software or scripting. Deliver support in go live and ensure availability for software support and assistance from customers to exceed expectations.Highlights of my accomplishments: ➺ Led and accomplished a range of upgrade and enhancement projects under strict deadlines.➺ Upheld and increased customer confidence in the company by assisting them in their needs.

During this tenure, I led all customer migrations into the cloud from on-premises as well as collaborated with cross-functional teams to configure the customer’s environment to cloud standards. Supervised installation and configuration of products to verify base functionality. Assisted customers through user testing, go-live, and post-go-live issues through a testing window.List of my achievements: ➺ Played an integral role in team migrating customers to AWS while presenting new ideas and processes to streamline the migration/upgrade process.➺ Ensured minimal downtime, installed the new product version on current hardware, or requested new hardware depending on technical specifications to upgrade current cloud-hosted customers.➺ Set up and implemented 9 different environments for one customer in a week.I resolved all problems regarding the server in a timely manner by monitoring hosted customer environments. Addressed incoming requests via tickets and de-escalated customer issues on updates within their environment.Key successes: ➺ Served as the go-to resource for other departments to depend on.➺ Boosted overall work performance by working across multiple teams to resolves issues.

In this role, I responded to incoming phone calls from users regarding break-fix or documentation inquiries. Emphasized on teamwork to resolve new and complex issues in a timely and professional manner.My notable contributions: ➺ Achieved maximum customer satisfaction by managing multiple cases keeping time to resolution and follow-up time to a minimum.➺ Delivered exceptional performance and was recognized as the top performer in the department.

Closely worked with a team to design and implement a new housing web application for students.

Graduated with a Bachelors degree in Management Information Systems from the College of Business.