• Consulted, designed, and implemented campaigns for key accounts such as Meta, Google, Amazon, and Netflix. Increased department revenue by 24% in 2022.• Proactively built relationships across design and account management departments to gather feedback and enhance the user interface and user experience of internal tools and communication best practices. Transitioning to these tools saved $3,000 annually per user.• Prepared presentations, slide decks, and style guides for quarterly market research meetings.• Generated reports for top performing customer segments while building strategies and communication publications to maximize opportunities with account managers. Identified opportunities to increase conversions in additional high value segments.• Built workshops on branding, typography, and basic HTML/CSS/JavaScript, and traveled to Custom Ink offices to lead and host cross-location training and development.• Created designs for Custom Ink’s social media, in-store promotions, and online stores.

• Ensured artwork accuracy, proofread content, and maintained adherence to brand guidelines while actively problem-solving and troubleshooting artwork across thousands of orders.• Assisted with improving rate of artwork proofing by 33% by streamlining workflow, developing automation scripts, and leading training workshops on best practices.• Trained and mentored team members, fostering a culture of continuous improvement and exceeding performance expectations in a fast-paced, numbers driven environment.• Collaborated with e-commerce, marketing, and merchandising departments, streamlining image processing and production workflow.• Co-designed and developed automation scripts for migration of over 18,000 images to the new version of Custom Ink’s online design lab, saving hundreds of hours of work.

Customer service, sales, marketing, shipping/receiving, and inventory management