Ashley R. S. Email & Phone Number

San Diego, California, United States

• Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Managing competing priorities, projects, and other responsibilities while meeting deadlines.
• Resolving a wide range of issues in creative ways, demonstrating judgment in selecting methods and techniques for obtaining solutions.
• Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Learning new processes on a consistent basis and relays information to direct reports.
• Acting as a point of contact and escalation for other Clinical Training Coordinators as well as inquiries coming into the CTC group.

Greater San Diego Area

• Promoted to Lead Clinical Training Coordinator.
• Responsible for administrative support to facilitate post-sales insulin pump training with patients.
• Acted as a liaison between Clinical Diabetes Specialist, Pump Trainers, Clinics, HCP and patients to coordinate product training.
• Reviewed CRM daily and created reports based on “Shipped” status for current and upcoming pump deliveries to proactively communicate and coordinate with CDSS and resource available trainers.
• Documented all activities concerning patient in CRM to maintain current information.
• Assisted Clinical Diabetes Specialists with obtaining HCPs’ signed Physician Start Orders.

San Diego, California, United States

• Promoted to Clinical Training Coordinator due to excelling at providing administrative support to 5 Clinical Training Coordinators.
• Assisted in the creation of the Clinical Administrative Assistant position after being hired as a temp.
• Created SQL reports training guidebook to assist with new-hire training.
• Assisted in the creation of the Clinical Administrative Assistant employee guidebook.
• Assisted CTCs and Manager with other projects and duties as assigned.
• Ran SQL reports daily to track patient pump shipments and forwarded these reports to the manager

New York, New York

• Demonstrated proficiency in telephone and front-desk reception within a high patient volume environment.
• Confirmed patient information; ensured patients completed all insurance, medical, and privacy forms.
• Collected copays, and verified insurance. Posted payments and adjustments in GE Centricity Business.
• Comforted patients by anticipating patient’s anxieties and answering patients’ questions.
• Ensured availability of treatment information by filing and retrieving patient records.
• Maintained patient accounts by obtaining and updating patient demographics and insurance.

New York, New York

• Represented a six physician medical practice by screening and triaging incoming calls.
• Screened unscheduled patients; arranging referrals from other health care providers.
• Obtained, verified, and confirmed patient insurance information and authorization as needed.
• Ensured physician productivity by maintaining calendars and updating the clinic schedule.
• Scheduled patient appointments, follow up-procedures, physician meetings, and teleconferences.
• Retrieved and scanned all patient medical documentation into the EMR system.

Bronx, New York

• Participated in meetings to discuss and outline research goals.
• Prepared and edited reports detailing research findings.
• Conducted research on computers and software best optimized for research and data collection.

New York, NY

• Conducted market and customer development research to further project goals
• Prepared competitor analysis reports by drawing comparisons between competing products
• Created and edited surveys and persona questions for customer distribution and outreach
• Researched potential investors and grant opportunities, and took minutes at meetings

New York, NY

• Resolved customer issues to sustain customer satisfaction and grow customer retention
• Initiated inventory control measures to sustain stock levels, and helped to order new inventory
• Promoted items to increase revenue and achieve set sales goals
• Assisted team members with layout changes and kept track of online orders via Excel

Bronx, NY

• Carried out projects assigned by the department head including formatting and editing documents
• Maintained records and research grant applications through filing, retrieval, and updating
• Proofed documents before certification and notarization
• Prepared and submitted invoices to accounts payable
• Engaged and interacted with faculty members in Legal Counsel and other departments

• Pitched story ideas to editors and composed blog publications in AP style formatting
• Ensured publications were well written, proofread, edited, and submitted before set deadlines
• Obtained and fact-checked information; sourced images to accompany written pieces
• Kept up to date with current events for potential use in future publications

Bronx, NY

• Answered calls, relayed messages, and greeted customers
• Attended to customer inquiries and provided guidance for purchases
• Helped organize and clean the Ladies Department

Bronx, NY

• Educated customers on available product options to meet and exceed customer service experience
• Attended to customer purchasing needs and directed them to appropriate department
• Maintained and organized clothing and store displays to enhance product visibility

Bronx, NY

• Performed student background reviews to develop tailored lessons based on student needs
• Developed interesting and creative lesson plans to meet academic needs of students
• Coordinated with other volunteers to improve lesson plans for students in need of extra attention
• Established and enforced rules for behavior and procedures for maintaining order

Bronx, NY

• Updated and maintained student records, applications, and other crucial documents
• Effectively inputted and updated data in student enrollmet database
• Updated supervisor with important information as needed
• Ran errands and delivered documents to various departments

Certificate, Project Management

Bachelor Of Arts (B.A.), Sociology And Anthropology

High School

Activities and Societies: Year Book Committee, Student Leadership Team