Ashley R. S. Email & Phone Number

San Diego, California, United States

• Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors. • Managing competing priorities, projects, and other responsibilities while meeting deadlines.• Resolving a wide range of issues in creative ways, demonstrating judgment in selecting methods and techniques for obtaining solutions.• Normally receives little instruction on daily work, general instructions on newly introduced assignments.• Learning new processes on a consistent basis and relays information to direct reports.• Acting as a point of contact and escalation for other Clinical Training Coordinators as well as inquiries coming into the CTC group.• Providing training to other CTC team members; troubleshoots and reprioritizes tasks to manage constantly changing workloads.• Acting as liaison with the Quality department for case review.• Identifying and implementing areas for process improvement and efficiencies.• Acting as a training resource for Field CDS representatives on CRM software.• Analyzing training documentation and uses discretion to make business decisions.• Tracking training metrics and reports out (customer, shipment date, assigned trainer, training dates, receipt of training documentations, etc.)• Preparing reports per region on patients trained based on trainer source.• Providing Field Training metrics to the Field Force through t:dash..• Auditing training records which indicate accomplishment of successful patient pump training and investigates. reasons for unsuccessful accomplishment, and communicates this to the Clinical Diabetes Specialists.• Interacting with Area Reginal Clinical Manger and Clinical Diabetes Specialist for guidance on technical and training issues.• Ensuring compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

Greater San Diego Area

• Promoted to Lead Clinical Training Coordinator.• Responsible for administrative support to facilitate post-sales insulin pump training with patients.• Acted as a liaison between Clinical Diabetes Specialist, Pump Trainers, Clinics, HCP and patients to coordinate product training.• Reviewed CRM daily and created reports based on “Shipped” status for current and upcoming pump deliveries to proactively communicate and coordinate with CDSS and resource available trainers.• Documented all activities concerning patient in CRM to maintain current information.• Assisted Clinical Diabetes Specialists with obtaining HCPs’ signed Physician Start Orders. • Tracked training metrics initially via spreadsheet maintained in a restricted access folder.• Prepared reports per region on patients trained by trainer type (CDS, CCC, and HCP).• Audited training records which indicate accomplishment of successful patient product training and investigates reasons for unsuccessful accomplishment.• Provided administrative support for the management of filed product trainers• Supported Human Resources with maintenance of clinical education registration and licensure for the CDS, Clinical Training Managers, and pump training teams.• Responsible for processing and submitting trainer reimbursement requests.

San Diego, California, United States

• Promoted to Clinical Training Coordinator due to excelling at providing administrative support to 5 Clinical Training Coordinators.• Assisted in the creation of the Clinical Administrative Assistant position after being hired as a temp.• Created SQL reports training guidebook to assist with new-hire training.• Assisted in the creation of the Clinical Administrative Assistant employee guidebook.• Assisted CTCs and Manager with other projects and duties as assigned.• Ran SQL reports daily to track patient pump shipments and forwarded these reports to the manager• Reviewed training satisfaction survey results and completed follow up with trainer and Clinical diabetes specialist if required.• Ensured all Sunshine Act data, including payments issued to Contracted Centers, is entered into a report for Accounting on a monthly basis.• Ensured work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.

New York, New York

• Demonstrated proficiency in telephone and front-desk reception within a high patient volume environment. • Confirmed patient information; ensured patients completed all insurance, medical, and privacy forms.• Collected copays, and verified insurance. Posted payments and adjustments in GE Centricity Business.• Comforted patients by anticipating patient’s anxieties and answering patients’ questions.• Ensured availability of treatment information by filing and retrieving patient records.• Maintained patient accounts by obtaining and updating patient demographics and insurance.

New York, New York

• Represented a six physician medical practice by screening and triaging incoming calls.• Screened unscheduled patients; arranging referrals from other health care providers.• Obtained, verified, and confirmed patient insurance information and authorization as needed.• Ensured physician productivity by maintaining calendars and updating the clinic schedule. • Scheduled patient appointments, follow up-procedures, physician meetings, and teleconferences.• Retrieved and scanned all patient medical documentation into the EMR system.• Prioritized inbound faxes and mail from insurance companies and other healthcare institutions.

Bronx, New York

• Participated in meetings to discuss and outline research goals.• Prepared and edited reports detailing research findings.• Conducted research on computers and software best optimized for research and data collection.

New York, Ny

• Conducted market and customer development research to further project goals• Prepared competitor analysis reports by drawing comparisons between competing products• Created and edited surveys and persona questions for customer distribution and outreach• Researched potential investors and grant opportunities, and took minutes at meetings

New York, Ny

• Resolved customer issues to sustain customer satisfaction and grow customer retention• Initiated inventory control measures to sustain stock levels, and helped to order new inventory• Promoted items to increase revenue and achieve set sales goals• Assisted team members with layout changes and kept track of online orders via Excel

Bronx, Ny

• Carried out projects assigned by the department head including formatting and editing documents • Maintained records and research grant applications through filing, retrieval, and updating• Proofed documents before certification and notarization• Prepared and submitted invoices to accounts payable• Engaged and interacted with faculty members in Legal Counsel and other departments

• Pitched story ideas to editors and composed blog publications in AP style formatting • Ensured publications were well written, proofread, edited, and submitted before set deadlines • Obtained and fact-checked information; sourced images to accompany written pieces • Kept up to date with current events for potential use in future publications

Bronx, Ny

• Answered calls, relayed messages, and greeted customers• Attended to customer inquiries and provided guidance for purchases• Helped organize and clean the Ladies Department

Bronx, Ny

• Educated customers on available product options to meet and exceed customer service experience• Attended to customer purchasing needs and directed them to appropriate department• Maintained and organized clothing and store displays to enhance product visibility

Bronx, Ny

• Performed student background reviews to develop tailored lessons based on student needs• Developed interesting and creative lesson plans to meet academic needs of students• Coordinated with other volunteers to improve lesson plans for students in need of extra attention• Established and enforced rules for behavior and procedures for maintaining order

Bronx, Ny

• Updated and maintained student records, applications, and other crucial documents• Effectively inputted and updated data in student enrollmet database• Updated supervisor with important information as needed• Ran errands and delivered documents to various departments

Certificate, Project Management

Bachelor Of Arts (B.A.), Sociology And Anthropology

High School

Activities and Societies: Year Book Committee, Student Leadership Team