Ashley Ricketson Email & Phone Number

Jacksonville, Fl, Us

*Performed various accounts receivable functions using Netsuite software, including cash receipts posting, updating cash flow reports, and researching chargebacks and write-offs.*Audited over 800 open accounts for past-due balances and recouped over $1,000,000.00 through collection strategies.*Investigated billing discrepancies and implemented effective solutions which improved employee productivity.*Kept accounts receivable tracking database accurate with relevant client information, collection, and billing progress.*Analyzed loss reports and reviewed them with senior management to measure overall portfolio performance.

*Initiated, managed, and disconnected SFTP connections for all clients both in test and production using Microsoft Access Software (on the front end) and SQL Server (on the back end).*Managed all operational duties regarding the maintenance of over 1,000 accounts for large market corporations.*Oversaw account reconciliations for all clients with 100% accuracy.*Improved any billing or payment issues - Completed all collection duties within Microsoft Access.*Developed and analyzed all financial reports and developed models for keyindicators.

*Engaged in business-to-business collections for large hospitals and clinics (portfolio of2,000 accounts).*Assisted in the preparation of outstanding account reports including credit and/or collections reference information.*Executed extensive research and resolution of invoicing / billing errors.*Presented reports of completed month-end findings.*Conducted data entry and a multitude of clerical duties.

*Executed accurate usage of Oracle AR Accounting system to generate, protect and submit client payments.*Resolved collections by examining customer payment terms, payment history, credit line, and business line history.*Prepared a detailed report of completed month-end values.

*Reconciled account information and reported figures in the general ledger by comparing them to bank account statements each month.*Tracked invoices, receipts, and deposit slips to generate monthly fiscal statements.*Identified and corrected all billing and/or payroll discrepancies.

*Identified, investigated, and improved billing variances to maintain system accuracy.*Posted revenues by entering transactions from the lock box and local deposits.*Defined valid or authorized deductions by adjusting entries.*Updated collections by examining customer payment plans and schedules.

*Restocked product for billed items on a mass production scale.*Implemented SAP software for daily tracking processes and procedures.*Arranged approved bill-only forms for invoicing and resolved any discrepancies in real time.

*Processed payments via virtual merchant & created invoices for client accounts.*Incorporated spreadsheets and company Aged AR logs to maintain past-due accounts.*Maintained a 100 percent success rate for collecting past due payments for over 500 accounts company wide.*Carried out administrative duties that were given by the CEO and Assistant to the CEO.

Tier 1 iOS/Mac+ At Home Advisor *Diagnosed and solved technical issues involving internet connectivity, software bugs, hardware malfunctions, email, application downloads, and more.*Maintained 100% resolution and client success rate.*Researched device errors using available resources, including article database systems.*Interacted with customers in response to inquiries, concerns, and requests about products and services.*Acted as an essential part of new iOS device and software launches.*Worked as a liaison between the customer and Tier 2 support as well as engineering.

Jacksonville, Florida Area

Tier 2 iOS Advisor (Supervisor Role)* Resolved and troubleshooted escalated technical iOS & MAC OS X issues with a 100% success rate.* Acted as an essential part of new iOS & iMac device and software launches.* Participated in a pilot program to evaluate and improve the newly implemented iLOG system used to document customer interactions, device repair tickets etc.* Trained new employees and explained protocols clearly and efficiently* Ran reports and specific device diagnostics on iOS devices and Mac products

Cybersecurity Analytics Bootcamp, Cyber Security, 90.0

Formed a solid foundation of computer knowledge; including Windows OS and Linux OS. Mastered common CLI for Linux through Fullstack’s CTF.

High School Diploma, Regular/General High School/Secondary Diploma Program

Activities and Societies: Varsity soccerCompleted General High School Diploma