I'm an Outpatient Therapist rostered in multiple trauma-focused evidence-based practices. I recognize the importance of providing mental health to at-risk, under-served and, often, underrepresented populations.

•Oversees operation of shelter during weekend hours•Answers crisis intervention phone calls and LAP emergency calls from local hospitals and police departments•Conducts Lethality Assessment Protocol (LAP) intake with clients needing emergency shelter•Discusses with clients the trauma of abuse, healthy relationships, self-care, and safety and support •Provides clients with resources and information about community services•Maintains log of client progress and concerns•Provides shelter clients with counseling and support services

Case Manager working with families on: ▪Goal setting▪Employment▪Housing and finance▪Individual and group support▪Intimate Partner Violence (IPV) and Sexual Assault education and awareness▪Safety assessments▪Intake ▪Entrance and exit safety plans

□Member of the NASW (National and local chapter)□Promote NASW benefits to students and faculty at Meredith College□Advise students and faculty of NASW events□Advise NASW-NC of events at Meredith College that promote the causes of social work□Networking with other Student Liaisons monthly□Blog writing □Public Speaking

•Managed the ServiceGantt system for optimal route performance •Answered multiple phone lines•Customer Service assistance•Provided weekly repair tech progress reports•Liason between Tech Managers, technicians, Route Managers, and Capacity Analysts

-Interpersonal communication, customer service, and staff assistance-Organizational skills, filing, faxing, and data entry-Provided proficient Microsoft Word and Excel formatted reports-Effective communication skills between Executives, office staff, and field staff- Multi-tasked to complete quality work prior to deadline-Ordered credit card terminals and assigned Merchant ID Numbers (MIDs) for locations nationwide-Operated credit card terminal and served as cc terminal tech support for field staff -Purchased supplies for corporate and field locations throughout the US-Disputed all chargeback claims nationwide-Ordered phone line installation and repair for all locations nationwide-Ordered internet installation and repair for all locations nationwide-Prepared travel reservations, including employee relocations-Negotiated and established hotel rates for all travel -Prepared accounting and reconciliation reports requested by executives-Reconciliation of client accounts, delinquencies, and payment plans-Reconciliation of travel expense report and corporate credit card statement-Answered multiple phone lines -Researched and prepared miscellaneous reports requested by executives -Processed payments and refunds -Placed Fed-EX and UPS shipments

-Operated daily office operations, including Administrative and Receptionist-Interpersonal communication, customer service, and staff assistance-Organizational skills, filing, faxing, and data entry- Effective communication skills between Executives, office staff, and field staff-Multi-tasked to complete quality work prior to deadline- Researched and prepared miscellaneous reports requested by executives - Provided proficient Microsoft Word and Excel formatted reports-Established and maintained processes for efficient operations -Answered multiple phone lines -Purchased supplies for corporate and field locations throughout the US-Placed all Fed-EX, UPS and mail shipments, as well as mail pick up, sorting, and distribution- Prepared travel reservations, including employee relocations-Negotiated and established hotel rates for all travel -Prepared accounting and reconciliation reports requested by executives -Ordered phone line installation and repair for all locations nationwide- Operated credit card terminal and served as cc terminal tech support for field staff -Negotiated rate agreements with vendors for supplies

-Performed daily office functions such as faxing, filing, and data entry -Responsibilities included Administrative, Personnel Issues, and Human Resources Policies & Procedures. -Interpersonal communication, customer service, and staff assistance-Organizational skills, filing, faxing, and data entry- Effective communication skills between Executives, office staff, and field staff- Provided proficient Microsoft Word and Excel formatted reports-Researched and completed all pre-qualifications documents for construction projects. -Reviewed specification books and prepared bid documents. -Maintained inventory of office supplies -Answered multiple phone lines- faxing, filing, and performed data entry -Entered invoices and purchase orders into accounting system -Set up and maintained employee files -Prepared reports for project managers -Kept updated job log -Established and maintained processes for efficient operations- Multitasked to complete quality work prior to deadline