Ashley Riddle Email & Phone Number

Identified and implemented new growth opportunities, generated income, developed products, and led retention of existing customers. Hired, fired, developed, and coached members of management and sales team. Created department budget and sales projections annually. Prepared presentations and presented to board of directors sales and retention performance updates, new growth opportunities, and products. I was the subject matter expert(SME) in company-wide projects that focused on sales, account management, retention, customer experience, and technology platforms including but not limited to customer facing online toolkits.

Directed account management of top 13 customers and account management team of six. Retained existing customers and provided exceptional experiences by serving as primary point of contact and expert with knowledge in most areas of organization to ensure accurate response to inquiries. Presented and negotiated premium renewals, recommended benefit options, and quarterly claims and network utilizations reviews with company executives, consultants, benefits/human resources staff, and brokers/agents.

Led and strengthened relationships with key clients and brokers/consultants through industry knowledge and service excellence for customers with more than 500 enrolled employees. Prepared customer reporting monthly, quarterly, and annually based on client preference. Presented utilization reporting reviews with emphasis on year-over-year changes and identifying key trends in data. Served as benefits consultant to clients based on plan and member performance and industry trends. Prepared and presented client renewals and reporting packages in addition to negotiating renewal premium and recommending benefit options. Collaborated with all departments within organization to enhance customers experience and service. Coordinated and prepared responses to request for formal proposals (RFP's) from key clients including presenting during finalist presentations. Educated customers on how best to utilize online employer toolkit allowing management of billing and member eligibility real-time as well as accessing group contracts, summary of benefits, membership certificates, and membership ID cards. Supported electronic eligibility implementation and setup with new and existing customers utilizing enrollment platforms.