Lead Server/ Bartender
Decatur, Georgia, United States
• Displayed importance of teamwork in a fast-paced environment by ensuring own section is well cared for and filling in any service gaps when needed• In conjunction with other team members, cultivated an exciting and personal environment to ensure artists satisfaction and up to 354 venue guests’ loyalty• Used POS system to analyze sales to track trending products to pre-stock before shows, ensure staff is meeting sales expectations, calculate tips each evening, and find missed sales opportunities• Ensured quality drinks and meals were provided in a timely manner• Used menu and POS knowledge to up-sell when appropriate• Trained new FOH employees on venue history, employee expectations, menu knowledge, drink and food handling safety, bartending and service processes, and an overall knowledge of how and why the venue works the way it does• Volunteered personal time for improving the building by painting, reorganizing, and decorating for special events and holidays