Ashley Schuster 🌱 Email & Phone Number

Kelowna, BC, CA

Project manager on multiple Implementation projects, while leading a group of consultants to successfully implement the Avanti solution.

Kelowna, British Columbia, Canada

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Kelowna, British Columbia, Canada

In March 2021 Staffbase acquired Bananatag. Staffbase's mission is to empower leaders and communicators to drive transformation through internal comms insights, strategies, and solutions.I managed a team of large enterprise and corporate onboarding project leads/implementation consultants, as well as my own book of accounts, utilizing empathic co-active.

Kelowna, British Columbia, Canada

• Lead the Onboarding team in an effective manner
• Report department KPI's to VP of Operations including healthscore monitoring, onboardingcompletion, onboarding satisfaction etc.
• Work with the onboarding team to continuously improve above metrics
• Establish and oversee the customers' adoption, training and development of best practices
• Manage key onboarding projects directly with customers
• Recruit and onboard new team members

Kelowna

• Onboarded new high value customers to the Bananatag platform and trained new users as required
• Managed accounts to ensure customer health and happiness
• Answered questions and troubleshooting problems from corporate Bananatag customers
• Tracked and reported Onboarding KPI’s to Director of Customer Success
• Created and updated training resources
• Identified customer upsell opportunities

Kelowna, BC

• Two Hat builds systems that detect and remove dangerous and abusive content for online games, social networks, messaging apps, and more, all in real time. TH created Community Sift, a powerful risk-based content filter.
• Created and maintained documentation for each product or major feature that defines the target audience, pricing strategy, key market differentiators, customer integration plan, cost to deliver, competitive analysis.
• Determined customer needs through intense research, hands-on meetings and discussions with other teams and stakeholders within the organisation
• Prioritised the product backlog with the most valuable opportunities using an evidence-driven approach; value was determined by key differentiation in the market, new revenue, reduced expenses or contributing towards.

Kelowna

• Using agile methodologies, planned & executed software development and research projects related to online bullying and harassment in chat and forums
• Worked with Client Success and Engineering teams to triage issues, collect and documenttechnical details and escalations
• Managed and executed grant funding projects, such as Build in Canada Innovation Program (BCIP), Industrial Research Assistance Program (IRAP), and Scientific Research Experimental Development (SR&ED)

Kelowna, BC

• Managed and maintained the localization of Disney Interactive Guest Experience (DI GX) content on DI GX produced sites, including https://help.disney.com/ as well as CRM systems, such as Salesforce
• Assisted with article creation when required by tech writer group within GX
• Managed GX involvement with maintaining filters for UGC within products GX Supports

Kelowna, BC

• Proficient with in-house software and all procedures for making changes to the chat filter system
• Effectively communicated with the teams and managers to respond to emergency escalations and reports of safe/unsafe chat
• Met and worked with global teams on a consistent basis to be knowledgeable about upcoming content releases, making necessary changes/additions to chat in preparation
• Actively researched and reported pop culture trends and in game information for chat development
• Took initiatives to create chat filter documentation and presentations to train new specialists and helped others gain a better understanding of the system and how it was maintained

Kelowna, BC

• Provided exceptional general and billing related phone and email support on a daily basis
• Analyzed each incoming customer call/email to determine the appropriate course of action, which often required online and office database research and discussion with team members
• Interacted with and contributed to the online communities in order to enhance and support the player experience and safety, as well as expand on product knowledge
• Proactively contributed to regular team meetings, and learning and development sessions
• As the Phrase Autocomplete 2.0 Language Specialist, routinely analyzed data and maintained the online chat system by making amendments to words and phrases

Kelowna, BC

• Acted as an ambassador for the Foundation, encouraging potential canvassers to join thecampaign and raise money for life-saving research
• Thorough with tracking and recording call results and details
• Followed up with volunteers with orientation and guidance throughout Heart Month

· Taught after school English lessons to groups of children (K-6) in various Austrian public schools using a play-based approach (i.e. songs, games, and activities)

Kelowna, BC

• Assisted the Curator of Education with scheduling and booking museum tours and classes
• Oversaw a group of volunteer docents and created and managed teaching schedules andprograms
• Lead cultural/museum tours for students (Kindergarten to Grade 12) and adults

Kelowna, British Columbia

Bachelor Of Education - B.Ed, Elementary

Bachelor Of Arts - Ba, Anthropology