Ashley St.George Gatta Email & Phone Number

Haddonfield, NJ

-Oversee Carrier Relations department to ensure all motor carriers have been screened and vetted against Tucker's Fitness for Use and that accurate and current documentation, records, and files are maintained for each carrier -Oversee the proper day to day functioning of Quality Management System, as well as overseeing and conducting formal internal.

Haddonfield, NJ

• Oversee tracing functions to ensure all pre-pickup and post-pickup tracing is completed daily, focusing on prevention and/or prompt notification of service failures.
• Oversee the proper day to day functioning of Tucker’s Quality Management System (QMS), as well as overseeing and conducting formal internal auditing at intervals stated in Quality Policy.
• Conduct ongoing informal internal auditing to uncover areas in everyday operation where quality may be at risk, and organize remedial training when necessary.
• Collaborate with VPO, VPSCI, CSM, Sales Manager, & KAM to ensure carrier, customer, and internal CAPAs regularly occur, and are opened, closed, and properly documented.
• Understand, and collaborate with CEO, General Counsel, VPO, VPSCI, CSM, & Sales Manager to ensure all Tucker personnel perfectly meet customer-specific agreements pertaining to carrier compliance, safety, & security.
• Ultimate responsibility to maintain 100% accurate and current documentation, records, and files for each carrier; including qualitative data on motor carriers, such as lanes, number of trucks and contact information is.

Cherry Hill, NJ

-Performed quality assurance practices to help reduce loss and damage -Screened and vetted all transportation providers -Maintained contracts and insurance for all transportation providers -Continually monitored all transportation providers for safety compliance -Enforced customer specific Standards of Care/Freight Security Requirements/Facility Access.

-Assumed leadership role by reviewing and assigning entire workload to my team-Consistently met deadlines for a large caseload with a 24 hour turn around time -Collaborated with colleagues in the collection of case data for a research project to be used in an internal publication about alternative dispute resolution services -Exclusively managed caseload.

-Maximized time management while simultaneously answering a multi line telephone, filing patient information and greeting patients -Reconciled patient accounts for patients with payment plans -Prepared schedule of patients and compiled patient files daily -Followed up with manufacturers on patient orders

-Resolved customer complaints and answered inquiries via telephone and email -Processed customer requests including orders, arranging deliveries, and issuing invoices -Maximized administrative efficiency by sorting and organizing customer files