As an Account Manager at Wursta, I am the go-to contact for all things Google and Wursta for over 200 clients. Working with a wide-range of organizations from SMB to Enterprise, across multiple verticals and industries. I thrive at building strong relationships with my clients, and know their Google Workspace and Google Cloud environments inside and out. My goal is to maximize and grow their Google Investment. I have a deep understanding of the organizations' technology and security initiatives to align products and services to business needs and goals. I empower Google Workspace Admins through comprehensive technical support, enhancing productivity with product roadmaps, demos, AI, and automations. Increasing user adoption through training and change management. My passion for streamlining operations extends to evaluating tech stacks, where I specialize in identifying opportunities for consolidating SaaS applications, resulting in cost savings and improved efficiency.I negotiate and secure favorable terms for client renewals and net-new contracts. Creating Statements of Work and Custom Master Service Agreements, ensuring client needs were met. Managing multiple projects from discovery to project closeout, and work closely with my professional services and support teams. I oversee Managed Support contacts and track deliverables and client satisfaction.I manage a wide range of ISV partnerships. Creating sales plays and pitch decks to increase ISV knowledge within our organization and awareness with our clients. Leveraging my relationships to find solutions that fit our clients needs and goals, with a win-win approach.

At Wursta, we are shaping the way our customers use technology to grow their businesses. As a premier Google partner, my main focus is on the Google Cloud Platform (GCP) and Google Workspace. I work with both new and existing Google customers. My job is to stay up to date on everything Google Cloud and Workspace, as well as inform you how working with a partner could benefit you and your business. I work alongside Google to inform customers of any updates and provide customer solutions by identifying and highlighting product features and functionality. My goal is to solve any pain points-- such as security, collaboration, and user management. As well as work with businesses on projects like migrations, website/application development, security assessments, and blockchain. I advocate on the customer's behalf to negotiate pricing, terms, and win-win-focused agreements.

Promoted to Senior District Sales Manager in the Small Business Up-Market Segment.

District Sales Manager for Small Business HCM technology. Cold called prospects and managed over 900 existing ADP clients. Mentored new district sales managers and trained them in their new roles. Collaborated to create a new hire training program for the Canada sales BU. Created sales plays and resources for the SBS division.FY ‘20 100% of Plan Award.

Managed four group homes for adults with Intellectual Developmental Disabilities. Arranged appointments and meetings for 10 individuals, in order to maintain compliance with state and company regulations. Constructed and reviewed treatment plans and individual assessments; held quarterly reviews with staff county workers.Supervised 4 supervisors and 35 direct care workers; interviewed and effectively participated in the hiring and firing process. Conducted disciplinary action and performance improvement plans; completes quarterly performance evaluations. Maintained master schedules; completed time and payroll attendance verification. Oversees monthly staff meetings, created meeting agenda and distributed final minutes. Carried out audits, approved transactions, created budgets, and managed finances in accordance with state regulations. Trained Medicine Administration Practicum Observer; conducts quarterly Medication Administration Record reviews. Completed and analyzed monthly medication reviews, residential outcome summaries. Conducted quarterly site inspections, ensuring compliance with licensing, company policies, health, and safety regulations. Investigated and evaluated abuse and neglect claims, medication errors, and policy and procedure violations.

Trained in Applied Behavioral Analysis interventions, crisis management, and coping skills to effectively provide one-on-one mental health services to children (ages 4-15) with emotional or Autism related disorders. Assessed individualized treatment plans; collaborated with team members to develop behavioral interventions.Consistent record of forging strong relationships and genuine rapport with clients and professionals. Modeled and transferred skills to the client, family, and educators to aid the child in living a fulfilling life. Documented behavioral data to maintain clinical records and progress notes for client assessment.