Ashley Dixon Email & Phone Number

Monroe, North Carolina, United States

Researched and identified an average of 10 grant opportunities per week aligned with organizational goals from various funding sources.Assisted in drafting, editing, and proofreading an average of 5 grant proposals per month.Collaborate with team members, supervisors, and external partners to gather information and feedback for proposals.

Managed inbound customer orders, facilitated returns, and redirected calls to the appropriate department.Documented customer interactions, entered relevant information into computer systems, and maintained comprehensive customer records.Maintained an average call handling time of 3 minutes and met a customer satisfaction rate of 90%.

Monroe, North Carolina, United States

Received and reviewed new orders, located requested merchandise, and promptly initiated processing.Prepared an average of 75 items for storage, sales, and shipment weekly with proper staging and tagging.Met extended shipping and receiving goals during busy seasons.

Matthews, North Carolina, United States

Balanced and organized cash register by handling cash, counting change, and storing coupons.Operated POS system to process sales and returns while maintaining average speed of 1,200 items scanned per hour.Coordinated efficient restocking of the sales floor with current merchandise and accurate signage for current promotions.

Monroe, North Carolina, United States

Processed an average of 50 sale transactions accurately using POS software daily and issued receipts, refunds, or credit due to customers.Helped individuals locate desired items, maintaining customer satisfaction and loyalty.Assisted in training 5 new store associates on store operations and customer service standards, resulting in improved consistency and quality of service across the team.

Master Of Social Work - Msw, Social Work

Bachelor'S Degree, Social Work

Activities and Societies: BSW Practicum Education Committee Representative