Ashley Tan Email & Phone Number

Sydney, New South Wales, Australia

Responsible for Pre-Sales support, planning and execution of account strategies. Working with existing and prospective customers through discovery sessions, solution presentations and technical workshops. Helping prospects and customers achieve the highest business value possible.

Sydney, New South Wales, Australia

Responsible for the technical solutions consultation and design in order to support the sales team in achieving annual revenue targets. Predominantly focused on SD-WAN technology.

Sydney, Australia

Responsible for the provisioning of network data and voice services over a telecommunications MPLS/SD-WAN network. Working as part of a team and operating in a high demanding and challenging environment.

Sydney, Australia

Responsible for the technical pre-sales solution design supporting the Account Executive team achieving annual revenue targets. First point of contact for customers during the sales and delivery cycle around solution design and implementation.

Sydney

Responsible for the provisioning of network data and voice services over a telecommunications MPLS network. Working as part of a team and operating in a high demanding and challenging environment.- Administering & designing LANs, WANs, internet, and voice networks- Communicating and negotiating with users, specialists, other staff and suppliers for simple to complex provisioning requests- Network connectivity troubleshooting- Responsible for communication protocols, configuration, integration & security- Work with multiple technical platforms; Juniper, Cisco, Fortinet, Hauwei, Oracle/Acme, Lucent, Broadworks, Dataflex, Copperjet, Thomson- Upgrading and repairing issues on internal systems and networks- Provide training and support for new engineers- Ability to explain technical issues clearly to non-technical colleagues and customers- Knowledge of ITIL incident, problem & change management

Sydney

Provide gold class customer service to Macquarie Telecom’s business clients, being the first point of contact for incidents and enquiries across all lines of business; data, voice, mobiles and management tools.- Providing advice, information and assistance to callers- Research required information for callers using available resources- Accurately recording details of calls and issues on logging software- Identifying and escalating priority issues or customer complaints- Taking ownership on all calls and queries answered- Able to handle complex calls and situations- Demonstrating empathy and understanding when talking to customers- Able to deal with irate, abusive and irate callers- A proven track record of handling high volume calls- Excellent listening and problem solving skills- Excellent communication skills and telephone manner- Subject matter expert in both networking and system tools- Provide network consultancy support to colleagues- Provide network training to all new staff

Castle Hill

Part of a busy team, driving sales of shop products by communicating and listening to customers and ensuring that they receive the highest standards of customer service. - Working as part of the sales team providing excellent customer service- Excellent product knowledge- Occasionally negotiating with customers on price- Dealing with and resolving customer complaints and concerns- Building a great rapport with customers- Strong collaboration, influencing and problem resolution skills- Knowledge of selling techniques and merchandising- Innovative and persuasive- Aware of the latest market trends and up to date on product knowledge- Developing new customers- Excellent after sales service ensuring the customer has had a good experience