Input vendor program data. Audit vendor and customer data and sanitize for migration.

Lead customers and remote sales representatives through order placement, research, and availabilityQuantify conversion rates between leads, opportunities, and closed deal sources by product and segmentProvide cross functional training on appropriate systems and provide the team with feedback on selling behaviors, customer service, and operational tasksAudit and report on order discrepancies as well as provide optimization opportunities to senior executives and sales representatives using both Excel and PowerPointVolunteered to create an educational presentation on how to ‘bee’ pollinator friendly which was published to the company website

Resolved difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skillsCommunicated with Regional Vice Presidents, District Managers, Store Managers, and Home Office personnel to discuss customer initiativesDesigned and maintained visual merchandising displays in a compelling and exciting manner in accordance with company directivesUnderstood customer preferences and exercised judgment when deviating from company directives to appeal to a specific customer base

Developed, administered, and communicated Electronic Data Interchange (EDI) enrollment forms to healthcare providers and insurance carriersCollaborated with both the Enrollment and IT Departments to devise and implement streamlined processes Created original instructional copies and diagrams as interactive forms; posted to the website for successful agreement compliance between multiple partiesManaged the process to implement any required changes in forms, verbiage, or enrollment processes

Interacted with and engaged the audience by means of interviews, discussions, and communication of local eventsBuilt and maintained positive relationships with key reporters, editors, and producers within print, electronic, and online mediaQuickly addressed and countered competitive news while staying abreast of industry issues and key company initiativesSought out opportunities for strategic media outreach and community partnerships both locally and nationally to build the WTBQ brand

Collaborated with foreign and domestic mills for lead-times on existing orders, expediting shipments where necessary. Wrote RFQs to foreign and domestic mills on specialty high-performance metals, including shipping costs and time estimates. Generated and maintained an Excel spreadsheet as a tracking database for the sales team and other purchasing representatives. Monitored physical inventory reservations to efficiently honor multiple long-term purchase agreements

Inspected outgoing jobs according to the zero-tolerance ISO 9001:2000 compliance policy. Created an inventory database of both raw material and job-stock, Generated price and delivery quotes on outgoing jobs. Updated the company’s Web site, focusing on XHTML conformity for W3C compliance. Updated PK’s company information in the Central Contractor Registration as required by federal government customers. Researched federal business opportunities, contacted project managers, and obtained spec sheets to assist the bidding process. Initiated contact with a major sailboat hardware supplier, securing a long-term manufacturing contract.