Ashley Twigg Email & Phone Number

The goal and responsibility of the Internal Communications Department at the USO is to inform, inspire, and connect the people of the USO. This is achieved by curating engaging content that highlights the impactful work of teammates worldwide. The department collaborates with senior leaders and various departments to implement internal programs that.

Responsible for overseeing operations in the Northeast region, focusing on budget monitoring and policy compliance. The role included providing guidance and support for team members in the field, ensuring high standards of customer service and quality of care for service members and their families.

Boston, Massachusetts

Boston, Massachusetts

Oversee day-to-day center operations of our three USO centers in our New England region. Work directly with our 150+ volunteers, 35+ military commands and their leadership we support, and the countless service members we interact with at centers and events each day in our 5 state region.Manage the planning and execution of 100+ USO programs, activities and.

Hingham, MA

• Marketing Tour Management- Manage various aspects of our client's marketing tour around New England. Responsible for -scheduling, coordinating with account owners, local community venues, special events and researching.
• Ambassador Scheduling- scheduling staff, managing calendar, offering suggestions for continuous improvement, communicating feedback and challenges, ensuring Ambassadors follow program guidelines.
• Tour Execution: Act as lead contact in the field, visit accounts and other scheduled locations, engaging with customers, taking photos, videos, spreading campaign message, gathering and reporting measurement data.
• Social Media Management: Creating monthly calendar layout and content for all client's social media platforms: Facebook, Twitter, Instagram
• Administrative Support: Creating and disseminating all tour related documents & information to Brand Ambassador Staff

San Diego, California

• Served as Consultant & Lead Interviewer for Integra Center's Wounded Warrior Needs Assessment Research Project in collaboration with the University of California, San Diego Extension's Research Team.
• Responsible for locating, interacting, and networking with all wounded veterans and project participants
• Coordinated and executed all interviews with wounded veterans, spouses and caregivers
• Responsible for all communication, meeting set up, and transfer of information between Integra Center and UCSD Extension
• Administration and operations coordination to aid in Integra Center success
• Successfully reached and exceeded project goal and interviewed 75+ severely wounded veterans Nationwide

Taunton, Massachusetts

• Homes for Our Troops is a nonprofit organization that builds specially adapted homes for severely injured veterans at no cost to the veterans we serve. I was responsible for planning and executing Homes for our Troops.
• Create & maintain current training policies & procedures for newly hired Coordinators
• Serve as leadership figure to new coordinators
• Provide support, advice and assistance whenever needed to other Coordinators
• Back up support for other departments
• Extensive domestic travel

Taunton, MA

• Responsibilities:
• Plan, coordinate and conduct 30+ events per year for our Veterans & families Nationwide
• Management of groundbreaking ceremonies, volunteer days & key ceremonies
• Organize all attendees, obtaining food/rental, donations, guest speakers, and coordinating motorcycle escorts
• Management of all event attendees and volunteers
• Serve as Master of Ceremonies at each event

Taunton, MA

• Planned & organized company fundraising event
• Managed social media marketing, media statistical analysis & Facebook data

Wrote weekly blog posts through the RCC Blog at Bridgewater State University. The posts sought to aid the lives of college students with advice, tips, and insight on newsworthy events.

Bridgewater, MA

• Sought to make student transition to college informative, positive, and comfortable
• Administered placement testing to incoming freshmen
• Managed campus tours of freshman and their families for over 250 new students

Bridgewater State University

• Leader of 75+ organization members
• Safety & wellness coordinator for all
• Conducted and managed weekly meetings
• Representative for Bridgewater State University at the National Leadership Conference

Bachelor Of Arts (B.A.), Communication And Media Studies

Activities and Societies: Phi Sigma Sigma SororityPresident of Phi Sigma Sigma EI Chapter 2011-2012

Education record

Activities and Societies: National Honor Society 2006-2008 Student Council 2004-2008