Ashley Tsai Email & Phone Number

Vancouver, Canada Area

The O'Brien Group

Vancouver, Canada Area

Vancouver, Canada Area

Richmond, Bc

• Monitored dining room to ensure optimal guest experience• Answer customer inquiries and solve any issues promptly• Comprehensive food/menu knowledge, able to help customers with dietary restrictions • Cash handling - writing own cash slips at the end of shift• Delivered exceptional customer service • Wine knowledge and recommendations based on food selection

Vancouver, Canada Area

• Payroll duties; processing payroll for over 250 employees, closing payroll, vacation dollars and accruals• Trained in Kronos and Microsoft Excel, Intermediate skills in all Microsoft Office applications • Worked in Ultipro for all HR Administrative uploads• Created and maintained hiring package for both Salary and Union employees as well as all employee files• Benefits Administration and initial processing for all employees• Facilitates the on/off boarding process of all employees; including EPANs, LOAs and Short term leaves• Recruitment Processes for new hires in Operations. New hire orientation, interviews, medicals, and resumes• Aids in preliminary Benefits and General HR Functions, including knowledge of Employment Standards & CBA• Created and updates all job descriptions and job postings • Wrote a payroll procedure hand book/ manual for the position• Training back up personnel for various jobs and tasks

Richmond, Bc

•Acknowledged by owner, manager and senior staff as excellent in customer service and serving capabilities.•Received enthusiastic complements from customers whom I served. “She was absolutely wonderful and made our anniversary very special”.•Effectively train three staff members •Recognized by management as being capable of training all new staff being hired for my previous position as a Busser.

Ironwood Plaza, Richmond, Bc

-Daily cash handling, deposit and management -Manages a team of 4-5 people on any given shift, running breaks, stations, relieving bottlenecks, etc. -On the spot problem solving; inclusive of machinery, personnel, customer inquiries, and other problems as they arise-Customer relationship building and development-Daily ordering and food management when on shift, whereby assessing and ensuring we are at par levels for the store-Time management is also a key function of this position as I need to be very aware of breaks, busy times, bottlenecks, cleaning tasks, and other issues-Ensuring that standards are met as per Starbucks QASA

Vancouver, Canada Area

- Built and managed Google based IT system for registration and participant tracking leading up to and during the annual CCV Summer Games 2013- Worked in both Operations and Marketing in order to make this system easy and fun for participants to use- Was in constant contact with over 60 company coordinators to communicate effectively and meet deadlines

Ubc, Vancouver

- General Administration Work- Built PPT for presenters for the Ch'nook AMP Certificate- Data Entry- Mail outs- File organization- Contacted and created a data base of information of over 200 First Nations Bands in BC

Vancouver, Canada Area

- Worked with Owners and another manager to help manage a staff of 5- Effectively used Hootsuite, Twitter, and Instagram to create awareness of the brand- Dressed up and did door to door marketing to local companies near the store- Worked with bloggers on creating more awareness of the store in the Vancouver Area

Starbucks Coffee Canada

•Increased in-store food sales by 15% through clever marketing such as sampling, creative pairings of certain bakery products with drink products•Effectively led a store wide product promotion to increase new product sales, of which required teamwork, leadership and organization•Acknowledged by senior management for an advanced score of 38% higher than employees at an equivalent level in a personal review•Commended by an international customer for “Giving the most wonderful and warm reception I have ever received through customer service, you made us feel so welcome, thank you”

Bachelors In Business And Commerce, Organizational Behavior & Human Resources, 3.60 Average For All Obhr Courses

Activities and Societies: HRMC, IB Club, YWiB, Imagine Day UBC•Direct Entry Status: One of the 7% of over 7000 applications granted direct.

Bachelor Of Commerce (B.Com.), Human Resources