I am currently a Senior Fraud Operations Coordinator with RBC, bringing over 10 years of experience in fraud management, chargeback resolution, and customer service. I have a strong background in analyzing fraud cases, managing chargeback disputes, resolving customer complaints, and ensuring compliance with industry regulations. Throughout my career, I’ve honed my analytical and decision-making skills, allowing me to navigate complex cases and deliver effective solutions in a timely manner. I’m passionate about supporting customers through challenging situations while maintaining the highest standards of service. With certifications in business analysis and project management, along with growing fluency in Spanish and French, I’m always looking for ways to improve processes and contribute to team success while positively impacting the company's position.