Joey Wang Email & Phone Number

Toronto, On, Ca

- Coordinate and prepare both inbound and outbound domestic and international shipments while complying with all regulatory requirements- Provide customers with necessary documentation for the shipments- Monitor and assist with incoming materials and register into system- Process customer RMA and complete milestones on daily basis- Demonstrate outstanding customer service by handling and responding to all customer inquiries of shipments with urgency and detail- Forecast… Show more - Coordinate and prepare both inbound and outbound domestic and international shipments while complying with all regulatory requirements- Provide customers with necessary documentation for the shipments- Monitor and assist with incoming materials and register into system- Process customer RMA and complete milestones on daily basis- Demonstrate outstanding customer service by handling and responding to all customer inquiries of shipments with urgency and detail- Forecast inventory level for all shipping supplies and collaborate with purchasing department on supplies ordering- Maintain shipping and receiving records and ensure all documentation is stored properly- Assist Inventory Administrator with monitoring inventory levels and coordinating inventory transfers - Collaborate with other departments to ensure that inventory levels at the service warehouse are maintained.- Process Material Requisition forms and provide requested material to the requestor- Escalate logistics issues to Logistics Administrator and Trade Compliance Administrator when needed- Show less

- Assist senior management in scheduling meetings, booking meeting rooms and arranging catering- Prepare travel arrangements and issue company travel letters or invitation letters for visa applications- Screen visitors, vendors or potential clients to fulfill US trade compliance requirements and direct them to appropriate individuals- Answer and screen incoming phone calls and relay calls or messages to proper individual or department- Reconcile expense reports using Concur and… Show more - Assist senior management in scheduling meetings, booking meeting rooms and arranging catering- Prepare travel arrangements and issue company travel letters or invitation letters for visa applications- Screen visitors, vendors or potential clients to fulfill US trade compliance requirements and direct them to appropriate individuals- Answer and screen incoming phone calls and relay calls or messages to proper individual or department- Reconcile expense reports using Concur and Unanet- Monitor and forward webpage inquiries to the appropriate regional sales managers- Generate a variety of daily, weekly and monthly reports- Establish, manage and update contact records- Order office and lab supplies and maintain inventory- Provide additional supports to several senior directors and executives Show less

- Determine the nature of client’s dispute and address the needs of client by providing satisfying solutions- Use adequate listening and probing skills to understand and identify client’s needs - Inform and provide recommendations for management regarding potential crises due to increased client call volume- Follow procedures to make sure clients’ cases are handled in a timely manner with optimal solutions- Remain flexible to adapt to changing policies and procedures

- Apply procedural and technical knowledge to fulfill requests- Accurately process large transactions with total amounts over $130 million- Prioritize work to complete competing time-sensitive tasks- Routinely problem-solve complex client transactions, investigations and escalations- Cross-train team members as well as peers from other departments- Exceed daily performance requirement measurement by an average of 110%

Postgraduate Certificate, Global Business Management

Focused building knowledge on major functional areas of business including marketing, operations, financial and human resources strategies.

Bachelor Of Economics, International Economics And Trade

Developed foundational knowledge in the theory of international economics and trade. Covered core functional areas of business which.