Ashley T. Email & Phone Number

Florida, United States

Florida, United States

Vancouver, British Columbia, Ca

San Francisco, California, Us

Prepared and mailed invoices to customers, processed payments, and documented account updates.Identified, researched, and resolved billing variances to maintain system accuracy and currency.Submitted cash and check deposits and generated cash receipts to record money received.Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.Reconciled accounts receivable ledger to verify payments and resolve variances.Utilized Oracle software to manage invoices and payments.Developed and maintained positive relationships with clients to maximize collections.Followed up overdue payments and payment plans from clients to establish good cash flow.Supported management by processing invoices and documents with consistent on-time delivery.Generated invoices upon receipt of billing information and tracked collection progress.Matched purchase orders with invoices and recorded necessary information.

Lehi, Utah, Us

Conduct 30-80 daily credit servicing calls while maintaining superior customer servicestandards.Attain predetermined performance objectives based on call quality assessment scores,effectiveness of outstanding balances collected, and daily volumehandled/productivity.Negotiate with a customer-centric approach and explore different paymentarrangements and repayment plans for clients who are experiencing financialdifficulties.Retrieval of outstanding debts from both English and Spanish-speaking customer basesby means of bilingual communication.Execution of credit card payments through a secure phone line, accompanied by creditand debit note processing to the respective customer accounts.

San Diego, Ca, Us

Monitored and reviewed scheduling, expenses, and purchases to maintain thequarterly budget.Coached sales associates on product specifications, sales incentives, and sellingtechniques, leading to a significant increase in customer satisfaction ratings.Established and enforced clear security policies to prevent loss or theft.Fostered a collaborative and efficient work environment, promoting teamperformance and success.Completed opening and closing procedures for the point of sale.Managed inventory control, cash control, and store opening and closingprocedures.Performed administrative tasks such as scanning, filing, and notary services.Scheduled and led weekly store meetings for all employees to discuss salespromotions and new inventory, providing a platform for all to voice concerns.Successfully managed store employees in a fast-paced environment throughproactive communication and positive feedback.Set effective store schedules based on forecasted customer levels, employeeknowledge, and service requirements.Supervised customers at the front counter, providing answers to questionsregarding products and shipping services.