Ashley Yang Email & Phone Number

San Francisco, CA, US

Pleasanton, California, US

Pleasanton, California, US

Pleasanton, California, US

My responsibilities included deploying the internal communications and OCM aspects of the ERP project that BMC was implementing, supporting systems development, testing, and delivery efforts, analyzing and tracking defects within the PMO toolkit, and creating ERP training materials and communications content. I was also apart of designing and launching a.

I was responsible for understanding the workings of organization-wide processes to improve and document them by developing the standardized operating procedures (SOPs) through technical writing for future state ERP processes. I also conducted current and future-state gap analysis for operations by analyzing current-state process models and comparing them.

• Revised undergraduate and graduate student essays, dissertations, resumes, course assignments, etc. with student present with objective of achieving lasting understanding and advancement in writing to ensure long-term.
• Formulated agendas for students to utilize by identifying and capitalizing on problematic areas and imparting feedback and constructive criticism upon students, ensuring full comprehension behind the corrections
• Attended hourly training sessions twice a week to strengthen and refresh grammatical and syntactic guidelines and procedures
• Developed content for the SASC University instructional materials project and acted as extension of the institution to achieve equivalent university goals and objectives