Ashli Hampton Email & Phone Number

Greater Chicago Area

Supervisor of the Fraud Department

• Providing support to Tier 1 Customer Service Representatives
• Handling escalated calls and emails that Tier 1 Customer Service Representatives are unable to take care of
• Processing and answering inquiries regarding purchase orders for large companies and Universities
• Responsible for inquiries that resellers and affiliates may have regarding their accounts

• Respond to customer inquiries via phone and email
• Provide excellent problem resolution and customer satisfaction
• Update database with important customer information
• Assist customers with placing orders and answer basic questions about downloading and installing software

• Explained survey objectives and procedures to interviewees
• Collected necessary and important data and handled the major responsibilities of the telephonic interview
• Efficiently and comfortably coaxed the interviewees to complete all portions of the survey
• Identified and resolved inconsistencies in interviewees’ responses by means of appropriate questioning and/or explanation

• Supported classroom curriculum with supplemental tutoring in math and reading from K-12
• Engaged students in group activities and discussions to promote unity among students
• Prepared and implemented weekly lesson plans
• Developed ILP (Individual Learning Plan) for each student
• Prepared bi-weekly and quarterly progress reports for each student

• Managed a team of eight corp. members
• Coordinated school beautification events
• Oversaw and facilitated literacy program within a Chicago Charter School as a component of the “Whole School, Whole Child” initiative.
• Organized semi-annual “Reading Nights” for kindergarten through 5th grade
• Co-led afterschool program and planned lessons designed to expand and broaden students’ knowledge of topics including environment and community