Ashley Graham Email & Phone Number

United States

Chandler, Arizona, United States

Conduct end-to-end reviews for potential illegal activity and brand risk violations to identify risks associated with the company brand such as Child Sexual Abuse Material/Child Sexual Exploitation, Drugs, Weapons, Offensive material (such as hate speech) and Pyramid/Multi-Level Marketing schemes. Analysis of accounts include brand risk issues and to determine if a SAR is warranted.Enact proactive online searches such as negative news searches for possible hate speech to determine if any… Show more Conduct end-to-end reviews for potential illegal activity and brand risk violations to identify risks associated with the company brand such as Child Sexual Abuse Material/Child Sexual Exploitation, Drugs, Weapons, Offensive material (such as hate speech) and Pyramid/Multi-Level Marketing schemes. Analysis of accounts include brand risk issues and to determine if a SAR is warranted.Enact proactive online searches such as negative news searches for possible hate speech to determine if any accounts are associated with a certain person and/or organization and escalate to Senior Management.Provide ongoing assistance to peers with complex investigational matters.Maintain performance and quality goals while completing special projects and complex investigations.Top Performing Team Award Recipient in 2019. Show less

Chandler, Arizona

Conduct comprehensive high quality end-to-end complex investigations to identify financial crime patterns, trending and typologies impacting PayPal and the user community.Conduct transactional analysis and evaluate customer relationships to identify red flags for potential money laundering activity and escalate within the AML Group.Produce a well-written report analyzing and detailing the potentially suspicious activity for review of both alerts and cases for North America.

Efficiently review buyer accounts for possible fraud and limit if necessary Airline Special Projects team - review transactions for LATAM airlines and escalate flights within 72 hours.Upskilled in UAA Appeals and SPPLead stand up meetings and team learning sessions.Consistently meet or exceed department goals such as AHT, Dismissal and Restriction accuracy as well as Quality. January 2013 All Star Recipient and December 2015 Spot Award Recipient.

Quickly and thoroughly analyzed an account for the reason of delinquency Chosen to assist with new hire training classes, providing mentoring to new agents.Provided professional customer service by assisting members with resolving negative balances, removing limitations and providing additional clarification whenever needed, offering solutions when applicable.Provided constructive feedback to my peers.

Contacted potential students who requested information about the school.Made a minimum of 95 calls per hour.Followed required script and continuously met goal of at least 2.5 transfers per hour.

Chandler, Arizona

Managed daily schedule sheets, created monthly schedules for all other assistants, ran switchboard, mailed out letters, stocked keys, filled out paperwork, and answered customer phone calls.Provided training and mentoring to all new hires

Promoted and sold Eukanuba products to customers, as well as shared in depth product knowledge while providing exceptional customer service.

Assisted the agent in many office tasks such as answering customer phone calls, sending out letters and taking payments.

Provided habilitation and respite care to autistic and Down syndrome children and teenagers.Created progress reports and completed billing forms regularly.

Assisted Customers and managed the cash register.

Bachelor Of Applied Science - Basc, Criminology

Associate'S Degree, General Studies